Specialist People Operations

Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Provide the delivery of proactive and flexible people services by providing relevant and appropriate
people support to the executive team, managers and employees, whilst driving best practices and
ensuring compliance with all company procedure, policies and employment legislation.

What’s on Your Plate?
● Aim to constantly improve people operations service delivery with excellent customer
service by identifying challenges and recommending opportunities for improvements,
constantly thinking outside of the box in terms of solutions
● Trusted Business Partner to the executive team. Coach and support business leadership
team in identifying and managing people interventions to improve business performance, to
build initiatives and programs which drive the business agenda as aligned with the corporate
strategy
● Act as a people advisor, providing coaching and advice in people related questions, policies,
procedures and legislation
● Deliver ongoing people operations projects and employee engagement activities
● Recommend, implement and update policies and integrated processes in order to ensure
relevant people operations services and consistent standards of employment
● Partner closely with the People Operations Centers of Excellence to drive the implementation
of key people processes and projects with the local team
● Manage & Maintain employee data using the people systems to provide managers
information and reporting on people related data as required to support people related
decision making
● Keep up to date on people operations policies and procedures with relevant legislative
changes and act as an expert in labour law

Qualifications

What Did We Order?

● University degree or equivalent (preferably in Human Resources)
● Minimum of 5 years progressive work experience in the generalist field of HR.
● English fluent (written and oral), Arabic a plus.
● Analytical mindset with data interpetation
● MS-Office skills, Workday experience is advantageous
● Strong written and verbal communication skills. Uses tact and diplomacy to exchange
information and address sensitive issues