Specialist, People Operations, HRIS & Analytics

About the Role: 

We are looking for a Global People Operations/HRIS Specialist to support a variety of HR Operations and HRIS functions. You will be responsible for reviewing our HRIS (Workday) transactions and escalations and responding to tier 1 HR inquiries through our ServiceNow portal and HR inbox. You will assist in reporting, auditing, investigation, and analysis of HRIS data, and play a vital role in executing and reporting on operational metrics, process improvements, issues, and resolutions. You will work closely with People Operations teams to ensure HR transactions and changes are up to date.  

What You’ll Do: 

• Maintain Workday workflows, ensuring data accuracy, system integrity, and security 

• Perform internal and external audits to ensure timely completion and data accuracy 

• Participate in ongoing Workday initiatives including configuration support of the different Workday SKU’s deployed (Core HCM, Advanced Comp, Recruiting, Learning, Benefits, Talent, Peakon, etc.) 

• Review, audit and enhance internal reporting processes ensuring data integrity, consistency and compliance with industry best-practices 

• Assist People function in developing procedures and requirements related to reporting and analytics; assessing how to best leverage data in developing standard reports and usage. 

• Generate and analyze HR reports, metrics, and dashboards to support decision-making and provide insights to HR leadership. Prepare monthly reports for Senior Leadership 

• Manage employee records, vendor integration data audits, job changes, onboarding and offboarding processes, leave administration, and compliance with HR policies and regulations 

• Partner and collaborate with HR COE teams on process/project execution and overall adoptions. Work closely with Payroll, IT, and other departments to ensure seamless integration of HRIS and HR processes 

• Support knowledge management strategy, by developing processes, templates/tools, guidelines, quality standards and criteria to ensure the most effective development and maintenance of HR content 

• Maintain the knowledge repository tool (procedures/work instructions, knowledge articles, portal content etc.) and manage requests for new and updated content on the company Portal & HR Knowledge base 

• Provide support to employees, managers, and HR team regarding HRIS functionality, Workday transactions, policies, and procedures 

• Troubleshoot and resolve HRIS issues, managing Tier 1 HR inquiries through the ServiceNow portal 

• Create/provide Job Aids upon request 

• Optimize HR workflows and systems by identifying and implementing improvements to enhance HR operations processes and programs 

• Drive and champion operational change management activities for special projects, Workday enhancements, benefits administration, and other HR impacting programs 

• Collaborate with the payroll team to ensure HR transactions are captured prior to payroll deadlines, and partner with HR Business Partners on matters relating to Job Changes, Terminations, Leaves/Returns, etc. 

What You’ll Need: 

• Degree in HR, IT, Business Administration, or related field 

• Certification in HR or HRIS (CHRP/CHRL/HRIP) 

• 5+ years of experience in HR/HRIS administration for a mid-size global company 

• Prior experience with Workday, report writing, and advanced skills in Microsoft Excel & Google Sheets (e.g. vlookup, macros, IF statements, pivot tables, etc) 

• Strong communication skills, attention to detail, and professional judgment 

• Creative and analytical problem solver with the ability to work in ambiguity, on high-volume workloads, and on tight deadlines 

• High degree of confidentiality