Specialist Product Owner

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

As a Product Owner within CXone WFM, you will help define requirements for the next generation workforce management solution within the suite. CXone WFM Product Owners work with Product Managers and R&D to define product requirements which will innovate and lead the market. You will serve as the Product Manager’s representative in all scrum-related activities for sprint and release planning to help drive execution according to the roadmap. Where needed, you will represent the Product team in critical stakeholder communication with R&D leadership, technical account managers, support, and other critical activities in support of the Product Management needs. You will report directly to the Director of Product Management and are expected to interact with experts in the WFM domain.

Key Responsibilities  

• Define functional requirements for new WFM product features
• Support the detailed definition of the product roadmap aligned to the Product Manager’s vision
• Create and own the prioritized backlog
• Work with architects, R&D, and UX to understand the design and prepare for sprint and release plans
• Provide appropriate conditions regarding usage behavior and key pain-points experienced by specified WFM personas
• Review, give feedback, and approve product deliveries according to acceptance criteria within area of responsibility
• Assist customer support, training, and implementation teams with product issues
• Enable technical documentation creation including feature documentation, micro-learning videos, and release guide preparation
• Support Product Managers and serve as a trusted collaborator in considering feature innovations and critical decision-making

Must have

• Ability to work in a highly autonomous environment with little oversight required to multitask and prioritize work
• Strong communication skills and ability to interact with globally situated stakeholders
• Fast learner with ability to quickly grasp new technical concepts
• Excellent English, both verbal and written
• Robust interpersonal skills with ability to lead by influence
• Ability to work across boundaries in a matrix organization
• Strong analytical and problem-solving skills
• Ability to manage expectations with customers and internal stakeholders

Qualifications

• Proven experience on partnering with engineers for delivery of enterprise-class software
• Background in Agile Development Methodologies, user stories, acceptance criteria, and product specification definition
• Experience with supporting enterprise-class customers
• Familiarity with cloud-based applications and AWS infrastructure
• Track record of effectively using influence, negotiation, and relationship-building to drive plan execution
• Ability to work later hours when necessary

Preferred Qualifications/Skills

• Previous experience as a Business Analyst/Product owner for enterprise-class software
• Experience with contact centers or workforce management practices
• Familiarity with forecasting techniques or scheduling employees
• Familiarity with Pragmatic Marketing framework
• Knowledge of JIRA and Confluence
• Inquisitive mindset/ ability to innovate