Specialist, Regional People Partner

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

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In the Regional People Partner role, you’ll be responsible for partnering closely with the Regional People Leader to provide a world class service to your client group. You’ll do this by delivering a proactive and customer focused service through providing effective support, guidance, and advice to managers and employees on a wide variety of People areas, including employee relations, policy, and process. 

Working closely with the Department People Partners & Regional People Leader, you will help ensure operational readiness and organizational excellence for your client groups. 

Role overview | Remit and Responsibilities 

Amongst other duties, this role will be primarily responsible for the below:

•   Managing all key processes for allocated departments including: 
• Probation period management (including terminations/failed probations)
•  Onboarding and off-boarding process in Workday, including completing exit interviews 
•  Managing all documentation including employment contracts, contract addendums, employment verifications etc 
• Flexible Work Requests, providing coaching and support to managers and employees on the process and navigating to an appropriate solution 
• Support the Department People Partnering team on departmental People initiatives, including growth and performance cycle processes and talent reviews.
• Liaise with Benefits Manager to manage benefits queries

 Employee relations: 

• Handling and resolving employee grievances, disputes and complaints in a timely and effective manner 
• Complete low level investigations when needed, and partner with the Regional People Leader ensuring fair and thorough processes, quality documentation and recommending appropriate actions or disciplinary measures 
• Facilitate mediation and conflict resolution sessions between employees and line managers 
•  Manage the performance improvement process (PIP), partnering with line managers and employees end to end. Provide advice on the process where needed and coach managers on navigating the process. 
• Handle involuntary termination meetings, ensuring line managers receive guidance each step of the way and appropriate documentation is provided (scripts, letters to employees etc). 
• Ensure ER tracker is kept up to date at all times.

 Reporting, data and insights: 

•  Synthesise quarterly engagement results and feedback, displaying results in a digestible format to help educate the business on key 
• insights and improvement opportunity areas 
•  Make recommendations for improvement based on engagement hotspots 
•  Complete regular exit interview analysis to identity reasons for attrition and make recommendations on actions to address key issues 

 Additional responsibilities: 

• Work directly with the General manager and line managers to support them in effectively managing their teams - helping improve management capabilities and team effectiveness 
• Support with people related projects of varying complexity and scale

Qualifications

The ideal candidate for the role will bring: 

•  Bachelor's degree in Human Resources, Psychology, Business or any other related field preferred and/or CIPD qualification or relevant years of experience
• Demonstrable experience as People Advisor, HR Business Partner or HR Generalist in a fast-paced, global start-up environment ideally in the Tech industry 
•  Deep knowledge of people policies, procedures, compliance and practices with an ability to coach managers through each process and provide quality advice 
•  Proven ability to dig into data and make data-driven recommendations on ways to improve the employee experience and/or culture 
•  Excellent interpersonal and communication skills, including the ability to build strong partnerships with internal stakeholders 
• The ability to achieve results in a fast-paced environment and navigate leaders through a variety of organisational changes 
•  High level of emotional intelligence, including self-awareness, empathy, and interpersonal skills, to effectively manage relationships and resolve conflicts 
• Strong problem-solving skills, with the ability to identify issues, analyse root causes, and develop effective solutions 
• Strong conflict resolution skills with the ability to balance employee advocacy with organizational needs 
• Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively to various audiences 
• Strong orientation towards understanding and meeting the needs of internal clients and stakeholders, ensuring high levels of service and support 
•  A demonstrated ability to practice a high level of confidentiality

Additional Information

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U  
• Our Instagram https://www.instagram.com/checkout_com/