Specialist, Sales Operations

What You'll Do

Samsung Semiconductor Inc. (SSI) is advancing the world’s technology. As a leader in Memory, System, LSI and LCD technologies, our US teams contribute to breakthroughs in 5G, SOC, memory and display. By seeking the diverse perspectives of our counterparts around the world, we collaborate to make a global impact. We are looking for team members who share our commitment to learning and growth as well as our desire to build personal connections along the way.

SSI is headquartered in the heart of Silicon Valley and is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd..- the #1 employer in the world (Forbes, Oct 2020) and top patent-holder in the U.S. Want to advance the world’s technology with us?

Location: This is a Hybrid role, working onsite at our San Jose headquarters at least 3 days per week with the flexibility to work remotely the remainder of your time. 

Job ID: 42264

• Track and manage orders, verifying pricing, working with Logistics.  Monitor accounts receivable, process RMA’s, sample requests and create invoices for certain accounts as needed and resolve issues.
• Support Sales Representatives, HQ and customers-answer questions, resolve issues.
• Track and manage product owed to customers, including expediting orders, verifying pricing, working with warehouse to ensure product is shipped quickly and efficiently to customers.
• Monitor accounts receivable and resolve credit issues with customers and Samsung’s credit department.
• Aggregate customer and sales forecast; enter data into the Demand Planning system
• Monitor and process all RMA requests and discrepant returns.
• Manage sample request.
• Create, enter and invoice customer orders through SAP
• Prepare and provide reports to management

What You'll Bring 

• BA degree
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to calculate figures and amounts
• Proficient Excel, Outlook

Additionally, we look for the following universal qualities in all candidates:

• Resourceful Achiever: self-driven and proactive, you apply logic and reason to effectively solve problems and manage risks.
• Avid Learner: you eagerly take on new challenges and seek out opportunities to grow and stretch
• Passionate Owner: you are energized by your work, taking ownership and delivering results without ego
• Committed Collaborator: with a positive attitude and commitment to get to the best result, you welcome ideas from others and drive processes forward in an inclusive manner

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