Specialist- Service Desk

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Responsible for receiving internal customer calls to the centralized UC Health Service Desk pertaining to UC Health standard hardware/software/accounts or networking problems. Provide basic to mid-level support for customer's technical problems and facilitate communication to other IS&T groups (Tier 2 support), when that expertise is needed. Receive external patient calls to provide technical login support of the MyChart application. Perform Data Center duties such as file transfers, monitor systems, data center environment and perform other assigned tasks.