Specialist, Services and Subscription Management

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Specialist, Services and Subscriptions

Job Summary:

As a Third Party Contract Renewal Specialist your primary role is to manage Presidio's customers' maintenance service contracts (outside of Cisco), create contract renewal quotes, enter contract renewal orders and work with Account Executives and regional ISRs in successfully booking renewals. The Third Party Contract Renewal Specialist will also interface between the customer and all vendors to renew the contracts in a timely manner.

Travel Requirements:

This position does not require any travel.

Job Responsibilities:

• Provide customer service to end-users, Presidio sales representatives, and inside sales by resolving contract issues and streamlining the customer renewal experience
• Participate in customer facing meetings to explain and educate on maintenance programs and assist in maintaining a shared partnership with customer and our vendors
• Proactively manage customer renewals by creating quotes, contacting and informing Presidio sales representative and customers regarding contract renewals that results in closing sales
• Work as an interface and subject matter expert between Presidio, vendor and the end-user for the maintenance contracts practice
• Triage all Third Party services related questions and issues
• Understand existing pricing and promotional deals available customers to offer best price to end-user
• Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting
• Manage and prioritize the monthly and quarterly renewal activities
• Prepare and process orders utilizing internal tools
• Track orders to completion, escalate (as required), and ensure accurate booking
• Prepare and deliver Quarterly business reviews to clients as required

Required Skills:

• Ability to work independently and in a cross functional team environment
• Multitasking and attention to detail
• Organization and time management
• Aptitude for learning all service related offerings from multiple vendors
• Ability to develop relationships
• Must have strong knowledge of MS Excel and MS applications
• Flexibility to travel for internal Presidio meetings

Education and Experience:

• Bachelor's degree or equivalent experience and/or military experience
• 3+ years' experience in Third Party Renewal role
• Knowledge of Third Party Services and distributor related tools

*****

ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information visit:www.presidio.com

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [email protected] for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected].

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3rd Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3rd Party will be considered a gift and property of Presidio, unless the Agency/3rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)