Specialist, User Identity Management

*Relocation assistance is not provided and this is not a remote position. FirstBank does not sponsor work visas.
If candidates are related to, living with, dating or in a familial-like relationship with a current FirstBank employee or FirstBank Board of Director they cannot be considered at this time
Salary Range
$23.25 - $30.00 hourly
Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company's "banking for good" mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There's an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!
A Brief Overview
Continued growth at FirstBank and technical advancements have contributed to Information Technology's expansions that are paving the way for additional improvements that will benefit the customers and employees. We are seeking a well-rounded individual with an interest in technology who possesses strong customer service and problem solving skills to join the Technical Support User Identity Management team. The growing IT staff works in a highly collaborative environment with a strong focus to continue to support FirstBank's commitment to our customers and employees. The User Identity Management Specialist will be passionate about technology, troubleshooting and helping people. This is the perfect position for someone looking to start their career in IT. You are best suited for this role if you are a problem solver, but also task oriented and well organized.
What you will do

• Provide excellent customer service while handling approximately 10-15 network access requests a day
• Track end-user requests and problems to ensure timely problem resolution
• Setup and maintain user accounts
• Maintain appropriate provisioning and verification SLO's related to access requests
• Troubleshoot issues related to user and application accounts
• Assist in gathering information for access audits and completing reports to ensure access accuracy
• Ensure accuracy and attention to detail

Minimum Requirements

• Typically requires a minimum of 2 years related experience

Preferred Requirements

• One to three years of technical customer service experience

Knowledge, Skills, and Abilities

• Basic understanding of PC hardware, operating systems, Windows, and Microsoft Office
• Excellent customer service, organizational, and troubleshooting skills
• Ability to manage multiple tasks and priorities
• General application troubleshooting
• Time management and organizational skills for assigned projects

Working Conditions and Physical Requirements

• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers, coworkers, and management in-person and on the phone
• Must be able to exchange accurate information

*Relocation assistance is not provided and this is not a remote position. FirstBank does not sponsor work visas.
Statement of Benefits
FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.