Specialist/Senior Specialist - Information Services, Regional

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

This role will provide coordination, and support IS functions in mainly for Tokyo (base) and Regional Data Center JP. Study, analyst and outline solution to automate any manual works with Excel VBA or work with GEO DEV team on advance solution.

Less experience candidate may consider as Specialist

Qualifications

• KEY RESPONSIBILITIES:

  Infrastructure and Technology

• Tier 1 support for Infrastructure and Technology to branch users in Tokyo/Kanto area
• IT system deployments from GEO/CHQ, GEO I&T collaborative initiative
• 24-hour incident response for critical case for regional data center in Tokyo and Kanto Area
• Hardware & software procurement

• Acts as subject matter expert: 

• Disaster Recovery of systems
• Policies and Procedures around IT – Cybersecurity, Network, Infrastructure
• Continue learning and growth on I & T learning knowledge and technologies

• Monitors: 

• Systems downtime
• Resource Utilization
• Service Desk queues
•  
• Lead on Business Continuity Plan (BCP) on Cybersecurity and disaster recovery aspect for Japan branches
• Support new location (office/warehouse), moves or renovation, Warehouse RF implementation in , if any
• Telecom Infrastructure, Zoom/Teams Phone implementation and support
• Local 3rd Party Systems such as customs application, HR & payroll system
• Analyze manual works and streamline and automate where possible
• Occasionally travel to Osaka/Nagoya office may be required
• Willing to work on public holiday and after office hours

• Training Requirements

• Level 1 IS Certification (Computer Based Test) - 1 year from hire date
• Level 2 IS Certification (Live Skills Demonstration) - 3 years from hire date

• Education and Qualification

• Bachelor Degree or high diploma in Computer Sciences and experience with leadership in this field
• Language : Japanese (Native), English (intermediate or above) for both speaking and written.
• Experience on working multinational company
• Knowledge of Logistics Company business and operational processes
• Good organization skill (time management, task prioritization)
• Proactive, sense of urgency and self-motivated
• Proven experience on Excel VBA, manual works automation
• Advanced PC, Server and network hardware knowledge
• Basic PC imaging and deployments and Windows Client setup
• Basic networking (LAN/WAN, switch, router)
• Basic Windows server knowledge (install, server role setup, active directory)
• Basic server room infrastructure (wiring, racks, patch panels, UPS)
• Basic remote administration tools (RDP/terminal services, telnet/SSH)
• Mobile device proficiency (iOS and Android)
• Japan Customs Brokerage system like SOME/ID-SOME, NACSS is definitely an advantage
• Office & warehouse security system, CCTV is definitely an advantage

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, 
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus