Specialized IT Consultant – Senior(ITIL-Change Management -SSL/TLS Certificate)

Company Description

Arthur Grand Technologies (www.arthurgrand.com) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years. 

We are a minority owned staff augmentation and technology consulting company
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth.

Job Description

Arthur Grand Technologies is currently seeking a highly motivated and skilled Specialized IT Consultant-Senior for one of our clients

Position: Specialized IT Consultant – Senior

Location: Toronto, Ontario (Hybrid)

Hybrid - 3 days on site and 2 remote

Duration: Long Term Contract

Must Haves:

•  5+ years of experience with ITIL Change management
• SSL/TLS certificate is required

Experience and Skill Set Requirements

Evaluation Breakdown:

1. ITIL Management - 30%

Parameters:

• Demonstrated experience building and managing change requests.
• Demonstrated experience with managing a Configuration Management Database.
• Demonstrated knowledge with ITIL concepts and procedures.
• Demonstrated knowledge with Corporate Change, Incident, Problem, and Release Management.
• Demonstrated knowledge of Datacentre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Datacentre.

2. Documentation and Communication - 20%

Parameters:

• Demonstrated knowledge for engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Datacentre operations.
• Demonstrated knowledge of guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
• Demonstrated ability for strong documentation and writing skills.
• Demonstrated knowledge for providing incident resolution.
• Demonstrated knowledge of engaging vendors to address incidents/issues.
• Demonstrated ability of working with and supporting multiple technical teams.
• Demonstrated knowledge in using Office 365, Remedy/eSMT ticketing system

3. Technical Knowledge - 10%

Parameters:

• Demonstrated knowledge building IT infrastructure.
• Demonstrated knowledge working with and supporting multiple technical teams.
• Demonstrated knowledge with V-Centre, VMware and building and maintaining virtual servers.
• Demonstrated knowledge building and supporting servers of Windows 2016, 2019, 2022, Solaris, AIX.
• Demonstrated knowledge of networking installation, supporting and configuring network devices (routers, switches, firewalls and load balancers).
• Demonstrated knowledge building and supporting backup infrastructure.
• Demonstrated knowledge installing, configuring, and supporting SAN and Tape Library Infrastructure.
• Demonstrated knowledge of server installation and configuration, and loading of the Operating System including virtual servers

4. Certificate Support - 10%

Parameters:

• Demonstrated experience in SSL/TLS certificate signing and support.

Thanks,

Afrah Faiza | Team Lead

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Additional Information

All your information will be kept confidential according to EEO guidelines.