Specialty Network Manager

MDLIVE, an Evernorth Company, offers convenient, affordable, and contagion-free virtual healthcare services to more than 50 million members nationwide. Our network of board-certified physicians, dermatologists, psychiatrists, and therapists are specially trained in virtual care and are committed to providing the highest quality treatment and the best possible patient experience.

We leverage disruptive technology and artificial intelligence to simplify and streamline the healthcare experience, connecting providers and patients whenever and wherever it is most convenient, often within just minutes.To learn more about our expanding services, partnerships with major health plans, hospital systems and employers, download our app, or text "Sophie" to MDLIVE (635483) to register and experience our product firsthand.

We are currently seeking a Specialty Network Managerto join our growing team in Chicago, IL or Miramar, FL. Due tothe unprecedented situation of COVID-19, MDLIVE has decided to protect ourcurrent and futureemployees by managing our business remotely. This is inclusive of interviewing, onboarding, and each role day-to-day. This role will be based in our Chicago, IL or Miramar, FL office post-pandemic, following the guidance of local health authorities and the CDC.

The Specialty Network Manager is responsible for oversight and growth of the Behavioral Health (BH) network and leads the BH network team. The individual will ensure a best in class experience for providers, customers and clients. The ideal candidate will be a self-starter, strong communicator, results oriented, and problem solver.

What you'll do:

This individual's responsibilities includes strategic capacity planning and oversight of day-to-day operations involving all aspects of the provider lifecycle from recruitment, onboarding, engagement and ongoing support such as process improvements and technology enhancements. In addition, you will:

• Develop near-term and long-range network plans to support network growth through internal initiatives or expansion and help set priorities to achieve operational objectives that emphasize quality, process improvement and patient access
• Analyze current network coverage and forecast future network capacity to identify gaps to scope recruitment campaigns or scheduling optimization
• Leverage qualitative insights and quantitative data to understand network strengths or opportunities and create executive presentations to sharing assessments of business drivers or improvement projects
• Build strong provider relationships, solicit feedback and recommend engagement initiatives or outreach campaigns to continually enhance the experience
• Collaborate cross-functionally with internal stakeholders and provide strategic input for growth opportunities, operational improvement initiatives, product enhancements and service line development
• Represent the MDLIVE brand and develop deep understanding of services to articulate the value proposition for providers and identity/manage external partnership opportunities
• Responsible for leading and coaching a team
• Monitor key metrics and develop new metrics to measure success
• Lead special projects as assigned

What skills and experience do you bring?

• BA in Communications or related field required
• 5+ years of experience in the healthcare field, especially in supporting and/or working with physicians is ideal (but not required)
• 2+ years of experience in customer service or operations
• 2+ years of experience managing teams, preferred
• Demonstrated ability to collaborate and lead people at various levels
• High energy and charismatic personality
• Strong communication skills, including both verbal and written
• Experience with Microsoft Office
• Experience leading improvement initiatives involving analytical and problem-solving skills
• Strong organizational skills
• Detail oriented

Benefits and Perks of Joining MDLIVE:

• Competitive PTO program
• Medical (including FSA & HSA), dental, vision, and life insurance benefits
• Free, unlimited access to MDLIVE's virtual healthcare platform
• 401k program with company match
• Paid paternal leave
• Fertility benefits
• Kazoo (peer-to-peer rewards & recognition platform)
• Career development and growth opportunities
• Generous employee referral bonuses
• Free, unlimited access to LinkedIn Learning
• Casual dress code
• Company-sponsored events and meals when we return to the office

What makes a successful MDLIVER?

• Thrive in a fast-paced and entrepreneurial environment, find peace in chaos, take initiative, and absorb information quickly
• Have a high level of intellectual curiosity
• Have Humility
• Be trustworthy by doing what you say you will do

Most importantly, you will be part of an entrepreneurial, agile and fast-paced team that also knows how to have fun!

Interested? Let's talk. Submit your application today and come join us in our journey to disrupt healthcare!

As an Equal Opportunity Employer, our human code is simple. Think Big. At MDLIVE, we see diversity and inclusion as a source of strength in disrupting healthcare. We believe we can revolutionize our industry if our workforce is as diverse as our users. We are looking for people who bring diversity of thought, experience, background, gender, religion, ethnicity, sexual orientation, age, marital status, country of origin and disability.