Specialty Support Representative

General Information

Ref #:

20230031771

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Atlanta - Georgia - United States

Description & Qualifications

Description

The Specialty Support Representative is responsible for a variety of operational tasks within the Customer Success organization. The Specialty Support Representative takes accountability for the customer funding process/function from beginning to end for multiple UKG products and services. The utilization of multiple company-based systems to record, edit and resolve issues is a standard in the processing, collecting, and servicing of all department specific products. The Specialty Support Representative will also be responsible for remediating and documenting department specific products.

Primary/Essential Duties and Key Responsibilities: • Respond to an array of customer funding related questions and deliver proactive communication while interacting with customers via phone, email, or support case• Fulfill promises to internal and external customers 100% of the time or notify them of changes• Collect, summarize, and analyze customer input, issues, or barriers. Report key trends to management • Perform a variety of operational tasks from moderate to complex processes and functions related to funding, accounting, and reconciliation • Work under the guidance of management to complete department requests within a timely fashion, exercising urgency in every instance• Adhere to department guidelines and audit controls to ensure SLA is being met• Special project(s) as directed by management

Qualifications

Required Qualifications: • 2+ years' experience in banking, finance, accounting, payroll, customer service, or related field• Proficient Microsoft Office skills• Ability to work independently or in a team environment while prioritizing work and meeting department assigned goals • Ability to navigate multiple applications and computer systems• Strong background in customer facing roles

Preferred Qualifications:• Experience working with payroll tax filing systems• Strong analytical skills• A.A / A.S Degree / Business related certifications or equivalent work experience

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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UKG participates in E-Verify. View the E-Verify posters here .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].