Specialty Support Representative

General Information

Ref #:

20230034011

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Santa Ana - California - United States

Description & Qualifications

Description

The Specialty Support Representative, Employee Pay Services is responsible for providing world class support and timely payment processing for UKG's customers who utilize our Employee Pay product offering. The ideal candidate will have a good understanding of payroll and banking processes and provide exceptional customer service to new and existing customers. The candidate must have a commitment to meeting deadlines and must be comfortable working under pressure.

Duties and Responsibilities:• Providing world class support and responding to all customer inquiries within service level agreements for our Employee Pay offering.• Facilitating stop payment and ACH Reversal requests with the bank on our customers' behalf.• Meeting required internal and external deadlines based on bank cutoff times.• Responsible for notifying and partnering with customers to resolve urgent payroll funding matters.• Monitoring for, researching and resolving payroll exception items• Resolving check verification calls from check cashing institutions• Partnering with various internal departments to research and resolve Employee Pay-related inquiries.• Assisting other internal departments with the setup and launch of new Employee Pay clients.• Assisting with training other personnel on best practices.• Generating reports for external and internal customers.• Providing input and recommendations for new processes and policies in order to improve efficiencies and the customer experience.

Qualifications

Basic Qualifications:• 1-2 years professional banking, payroll, accounting, or customer service experience.

Preferred Qualifications:• Exceptional computer skills• Excellent organizational, communication, and interpersonal skills.• Excellent analytical skill set with the ability to think outside the box to solve problems.• Strong attention to detail and adherence to deadlines.• Ability to multi-task and follows through on commitments• An ability to work well under stress in a rapidly changing environment with changing job requirements• Bachelor's degree in Accounting, Finance or a related discipline preferred.• FPC or CPP Certification

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here .

Colorado, New York, Washington, and California Pay Law

The pay range for this position in Colorado, New York, Washington and California is $32,700 to $47,050, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].