Specialty Support Representative III

General Information

Ref #:

20230032591

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Weston - Florida - United States

Description & Qualifications

Description

Job Summary: • UKG Pro is seeking a customer-focused ACA Representative to assist our Affordable Care Act (ACA) Services team. In this position, you will provide support to our UKG Employer ACA Services customers.• The ideal candidate will have a strong multi-tasking skills and a deep understanding of how to provide exceptional quality service and effective communications with our customers. We are looking for someone to simplify our customers work lives in this time of unfamiliar compliance regulations and reporting requirements.

Primary/Essential Duties and Key Responsibilities: • Provide support for UKG ACA Employer Services customers• Responsible for timely electronic filing for Year End ACA Filing on behalf of our customers• Maintain the internal support methodology and best practices• Work directly with internal support teams to ensure customer satisfaction

Qualifications

Required Qualifications: • Excellent customer service skills • Ability to effectively present information and respond to questions both oral and written• Proficient using the Microsoft Office Suite; specifically, Outlook, Excel, and Word• Ability to work independently as well as in a team environment• Commitment to excellence and high standards• Associate degree or equivalent, two to three years related experience, or equivalent combination of education and experience

Preferred Qualifications: • Experience with UKG preferred• One to two years' experience in Benefits or HR industry preferred• Working knowledge of HR and/or Benefits laws and regulations preferred• Experience with Affordable Care Act regulations preferred

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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UKG participates in E-Verify. View the E-Verify posters here .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].