Sportsbook Manager

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As the Manager of our Wrigley Retail Sportsbook, you will oversee day-to-day Sportsbook Operations and play an integral part in creating a first-class customer experience while driving team member engagement and revenue. You'll work cross-functionally with other areas of the business to spearhead compliance initiatives, analyze key metrics and performance data, establish measurable goals and initiatives, and facilitate team member training.
What you'll do as a Sportsbook Manager

• Have direct ownership over the full P&L of our Retail Sportsbook Operation in Chicago.
• Provide leadership, operational guidance, and resources to accomplish established objectives.
• Develop and approve recommended staffing levels and schedules.
• Collaborate with our Marketing and Promotions teams to predicate and map volume forecasts.
• Maintain a positive relationship with commissions, regulatory authorities, and internal control team members to ensure above-board operational compliance.
• Provide proper security and accountability of funds entrusted to the department.
• Execute security measures to ensure the integrity of Sportsbook Operations from a risk management and mitigation perspective.
• Promote player goodwill and settle customer disputes.

What you'll bring

• At least 5 years in a managerial role, overseeing at least 20 direct reports.
• A college degree or related field experience is required.
• Strong working knowledge in state and federal Regulatory and Compliance sectors.
• Experience in performance risk analysis, issue and change management.
• Proven ability to successfully manage third-party and customer relationships.
• Data-driven and strategic mindset with a deep understanding of the Sportsbook industry.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.