Sportsbook Supervisor (Harrah's LV)
Job Description
William Hill U.S., America's leading sports book provider, has an immediate opening at its sports book inside Harrah's in Las Vegas, NV. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.
Reporting to the Sportsbook Manager, you will be face of our sportsbook operations. By providing a high level of customer service, to both regulars and "novice bettors", you will ensure everyone is made to feel welcome. As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.
Job Description:
- Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
- Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
- Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
- Mentor employees to help them become better ticket writers
- Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
- Handle escalated customer complaints/issues as needed
- Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
Minimum Requirements:
- Prior work experience in a sports book is highly preferred
- Ability to motivate, lead, and mentor staff members
- Strong communication skills, both written and verbal
- Professional appearance and demeanor
- Self-starter attitude who shows initiative
- Committed to delivering a high level of customer service
Essential Functions/Exposures:
- Must be able to stand for extended periods of time.
- Must be able to lift, pull or push 25 lbs.
- Must be able write for extended periods of time.
- Must be able to twist, bend or reach with no significant boundaries.
- This position may be exposed to a smoke-filled environment
About Us
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!
Date Posted
11/13/2022
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