Sportsbook Technical Support 1 Analyst

The Role

As a Sportsbook Technical Support 1 (SBTS1) Analyst, you play a crucial role in delivering high-level client service and resolving complex issues. You’ll handle escalated inquiries from internal departments and directly from clients. These problems often lack straightforward solutions and require in-depth investigation across all products. Your close collaboration with various departments makes you a backbone of the operation

Main Responsibilities

Requirements

Other skills:
·  Independently working, initiative, organizing capacity
·  Analytical thinking
·  Adaptability
·  Great time management

Desirable skills:
·  Client Service experience
·  Basic knowledge of Help Desk Software (Jira, Zendesk) and ticketing systems.
·  Basic knowledge of Microsoft-based systems
·  Understanding of escalation process
·  Experience with Graylog monitoring tools
·  Basic understanding of API’s
·  Betting knowledge

What’s in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.