Spring 2023: User Experience Intern (Fleet)

The Motional global headquarters are located at 100 Northern Avenue in Boston, MA. Nestled in the bustling Seaport district with sweeping views of Boston Harbor and downtown Boston, the offices are located close to major transit lines and a quick walk to various restaurants and popular attractions. 

UX Research Intern (Fleet)

Motional is looking for a UX Research intern to help us deliver an intuitive user experience, and build tools responsible for overseeing and managing all aspects of our Autonomous Vehicle testing, operations, management and logistics. You’ll apply a user-centered approach to give our team a deep level understanding of our operations and users – allowing us to prioritize and build the most meaningful solutions.

You will facilitate and conduct user testing in a fast paced agile environment. You should have experience recruiting study participants, conducting interviews, and pulling together insights & findings for a larger audience.

In addition to conducting hands-on evaluative research, experience with survey design and statistical analysis is a plus. You will be working closely together with other researchers to deliver insights to inform product design.

Please submit your resume, and at least 2 projects that best represent your capabilities, skills, and interests.

What you’ll be doing:

• You’ll be the voice of the user - helping foster a team culture of empathy and understanding of user needs and desires, while balancing business decisions and decisiveness
• Plan, facilitate, and implement user testing sessions that answer key product questions, in close collaboration with internal teams
• Employ (and learn) a wide range of research tools and techniques, depending on your specialty (qualitative and/or quantitative) – i.e.:
• Evaluative Research: user testing, concept testing, usability testing, A/B testing, facilitate co-creation workshops, card sorting, etc -- this may be your main area of focus upon joining
• Generative Research: ethnography, video diaries, desk research
• Quantitative Research: survey design, statistical analysis, eye-tracking, etc.-- this may also be your main area of focus upon joining
• Deliver detailed and actionable research findings, and partner closely with designers and product managers to gain clear buy-in
• Define how people interact with the future of autonomous vehicles!

What we’re looking for:

• You are passionate about solving hard problems most haven’t faced before
• You are in the process of pursuing a master’s degree or PhD in Anthropology, Human Factors, Psychology or another human-focused research field
• You have a keen desire to understand how humans think and act. You enjoy meeting, interviewing, and observing users in their own environments.
• You have experience conducting interviews; you know how to ask non-leading questions
• You own the ability to clearly communicate your findings, and justify recommendations to stakeholders
• You demonstrate the ability to be flexible and inventive, using non-traditional approaches to research and user testing, given our product space

Bonus Points:

• Experience with survey design & statistical analysis
• Experience with conducting detailed user research studies in internal contexts / with internal experts
• Experience working in the autonomous vehicle or automotive industry
• Experience working within a product team alongside product managers, designers, engineers etc. in an agile environment (i.e. software company, startup, etc.)

If you don’t meet 100% of the qualifications outlined above - that’s okay! We encourage you to apply if you think this is a role that would make you excited to come into work every day and that you can deliver the results we need.