Sr Account Specialist

Sr. Accounts Specialist (Clients Relations) Hybrid - Atlanta, GA

Please note this role requires proof of vaccination or qualified exemption in accordance with required criteria if not vaccinated.

This position is for a highly motivated, innovative team member eager to learn and be Safeguard's primary point of contact to some of the auto industry's largest dealership partners supporting their programs, products, and product distribution network. As an Account Specialist, you will be both a functional and technical specialist, responsible for supporting and fostering our partners growth and expansion through product management and development. You will collaborate with a diverse professional team that is both friendly and supportive, focused on a common vision to build best-in-class solutions. Account Management is not only the hub of our partners but the heartbeat of the organization. In a department that is ever expanding, this is a unique position offering ample career development and growth potential.

• Maintain and expand the partner relationships through product management and development.
• Collaborate on new program launches and products expansion.
• Analyze clients' business needs and assist change management to our clients.
• Respond to clients in a timely manner.
• Work with various departments throughout the organization to reconcile escalated claims, cancellations, registrations, accounting & marketing issues.
• Review and document information on products and keeps the Account Management and sales teams, and other department managers updated with latest information on the company's products and internal/external processes.
• Manage incentive payments, overrides and bonus programs as needed.
• Perform Other duties or work needed to support client request.

Qualifications for Sr Account Specialist:

• BA/BS degree preferred (High School/GED required), 3 years' experience of Account Management or Clients Relations Management (Preferably in the Automotive Industry) field required; or Equivalent of combination of education and experience might be considered.
• Strong communication and influencing skill with clients and internal stakeholders at all levels.
• Proficient in Windows, Microsoft Work, Outlook, PowerPoint and Excel.
• Strong analytical, problem solving and project management skills.
• Ability to build and maintain relationships with assigned clients.
• Ability to speak up, ask questions, provide feedback and present creative ideas.
• A driven, passionate and ambitious individual who can work in a team environment and work independently with minimum supervision.
• Detail-oriented, organized self-starter who can prioritize and multi-task.
• Must be flexible in schedules, able to work towards tight deadlines and willing to work additional evenings or weekend hours occasionally.
• Risk-taking innovator who can think outside of the box and embrace challenging tasks.

Qualifications for Account Specialist II

• 2+ years of experience in auto industry or Account support role preferred. Equivalent combination of education and experience may be considered.

About us:

Founded in 1992 and based in Atlanta, Safe-Guard Products is driven by the steadfast commitment to provide unparalleled service and the highest quality vehicle protection products to the automotive, RV, marine, and motorcycle/powersports industries. In their twenty-five-year history, Safe-Guard has grown to over 500 employees across the U.S., with a client roster of over 35 leading brands, who serve over 10,000 dealers, and protect over 11 million consumers under Safe-Guard contracts.

Safe-Guard's mission is to provide products and solutions to the motor vehicle industry that drive customer retention and protect consumers from the perils of ownership. Safe-Guard is experiencing dynamic growth and has earned a stellar reputation from customers, partners, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of value-added technology, marketing, and training solutions, and 3) unparalleled client and customer service.

Safe-Guard Products International, LLC is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.