Sr Analyst

About us

National Grid is hiring a Senior Analyst for our Customer Finance, Billing department.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

Analyze and interpret data, procedures, activities, and pertinent documents to provide relevant and up to date information to support decision-making and the effective working of National Grid.
Design and implement procedures and policies within their area of work to improve the working of National Grid.

Key Accountabilities

• Independently collate, analyze and interpret work unit operational and/or financial data, procedures, activities, and pertinent business documents within one or multiple areas using pre-determined tools, methods and formats in order to support the department's decision-making process.
• Prepare and write relevant documentation in order that all stakeholders are fully informed, and all evidence or statistics are documented.
• Execute instructions and requests, plan and organize resources and make appropriate arrangements to ensure that work is carried out efficiently and in line with relevant policies and processes.
• Maintain and provide information such as regulatory or business essential information to ensure regulators and other stakeholders are kept up to date with relevant National Grid policies, processes and programs.
• Build upon technical / professional skills within own area of specialism or of other processes in order to continually grow your personal contribution to the business.
• Develop relationships with internal and external stakeholders in order to obtain and share information that will benefit National Grid.
• Manage the day to day relationship with relevant internal parties or employees in order to understand their requirements, deliver appropriate, customized solutions and advice, and build cross-functional working in line with National Grid policies and processes.
• Develop and maintain effective relationships with key stakeholders in order to share best practice provide technical advice and build bases of influence.
• Keep up to date with market / regulatory developments within own profession / discipline in order to ensure the optimization of best practice for National Grid.
• Develop and maintain analytical systems, models and procedures in order to support design solutions and enhance time / consistency / safety / efficiency and operability.
• Challenge existing ways of working and continuously seek ways to do things better to drive greater efficiencies within assigned area.
• Research and analyze key themes from a wide range of data sources in order to identify how different scenarios may impact upon the business.
• Design and implement new processes or policies in order to ensure all working practice (and where relevant, health and safety standards) are compliant with National Grid policies and regulatory requirements.
• Translate business objectives into clearly defined business cases, annual plans and objectives in order to support achievement of departmental/operational area
• Develop and utilize peer group network in order to absorb and apply technical/professional best practice within own area of specialism.

Qualifications

Knowledge & Experience Requirements

• A Bachelor's degree in a business, systems, or financial area and up to 15 years of related experience, or equivalent work experience.
• Expert within their field. Extensive and significant knowledge in one or more of customer account management, invoicing, financial structures, energy management
• Able to define and manage work of others through project assignments or clerical operations
• Knowledge of relevant industry practice and legislation. Knowledge of current trends within the industry and developments in legislation or regulation.
• Knowledge of National Grid's business operations, company policies and practices. Knowledge of division policies, processes and fields of work.
• Proficient in Microsoft Office products (Excel, Word, PowerPoint, Access).
• Proficient in relational database querying techniques (SQL) desirable.
• Proficient in managing project teams and projects independently.
• Experience and proficiency in relevant company related IT systems

Capability Requirements:

• Analytical Thinking: Analyzes and interprets operational procedures, activities, and pertinent business documents toward logical conclusions and expected outcomes (identifying several likely causes or consequences of a situation)
• Impact and Influence: Uses direct persuasion to influence others, using basic data, logic or a solid business case
• Customer Orientation: Takes personal responsibility for correcting problems promptly and undefensively and communicates customer expectations to monitor delivery and satisfaction
• Attention to Detail : Reviews accuracy of own work and checks that all details are completed
• Conceptual Thinking: Sees patterns or trends in data or situations, notices when something is similar to a past situation
• Information Seeking: Establishes the facts by digging deeper, asking probing questions and challenging initial responses from different sources

More Information

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer, committed to providing equal opportunity to employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, alienage or citizenship status, gender, sexual orientation, gender identity or expression, age, physical and mental disability, marital status, veteran status, predisposing genetic characteristics, or any other factor protected from discrimination under municipal, state, or federal law. We encourage all interested, qualified persons to join the National Grid team.

Salary

$76,000 - $89,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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