Sr Analyst, Business Operations/Channel Operations

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.

Your role at Baxter

You'll have the opportunity to partner with all levels of the organization in this critical Sr. Analyst, Business Operations role managing multimillion-dollar trading partners in our Channel Operations team.

The Senior Analyst is responsible for the manual resolution of different operational issues that requires day to day routine processing for the Channel Operations (CHOPs) area. CHOPs team works within tight deadlines in order to ensure that all financial transactions between Baxter and Distributors are processed efficiently and ensure the cash application and chargeback generation activities are in accordance with our Distribution Agreements. CHOPs also interacts with Cash Application activities related to CHOPs customers and resolution of inquiries and communicates frequently with the Customer Master team, Sales Team, Incentive Compensation and Contracts.

What you'll be doing

• Resolve all complex errors related to trace and charge-backs, cross reference errors, pricing errors, etc.
• Ensure that pricing between Baxter and trading partners are aligned correctly and resolve discrepancies when pricing is out of sync
• Support BAS (Baxter American Services) team with uploading the complex debit memos received from the trading partners into BAM (Baxter Agreement Management System)
• Follow up on high impact open errors and Accounts Receivable (A/R) within a timely manner
• Support BAS (Baxter American Services) team with monthly offset activities via Calendar to ensure compliance with established Service Level Agreements (SLAs).
• Perform monthly Channel Operations responsibilities such as inactive account process, generating daily reports, and responding to inquiries from different channels.
• Properly follow up on requests sent by BAS (Baxter American Services) team, Sales Team and Managers
• Continuously evaluate current operations to provide innovation ideas to optimize and improve the processes in all CHOPs activities
• Responsible for contributions to and/or creations of standard operating procedures and the maintenance of those procedures

What you'll bring

• Bachelor's degree in Accounting and/or Finance preferred
• 2+ years of experience in Analytics, Operations, Contracts and/or Pricing
• Intermediate to advanced skills in Excel, JDE, Outlook, SharePoint, Cognos and AS400 usage to resolve requests/issues
• Technical expert (macros, BAM, Cognos, Excel)
• Detail oriented, proactive, able to organize workload and prioritize tasks effectively
• Ability to work in a fast-paced environment both independently and as a team member

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $60,000 to $132,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law

EEO is the law - Poster Supplement

Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.