Sr Analyst, CRM Systems

At Horizon Therapeutics, we define success by the number of lives touched, lives changed, and lives saved. Our global biotechnology company is made up of agile, out-of-the-box thinkers with a focus on delivering breakthrough medicines to those living with rare, autoimmune, and severe inflammatory diseases. This is the heart of our global mission. Start a career that enables you to live up to your potential and help others live up to theirs. Join us.

The exceptional support we provide patients and communities equally extends to our employees. We offer industry-leading and award-winning benefits, compensation and rewards programs that positively impact all areas of our employees' personal and professional lives.

Position Summary:

The Senior Salesforce Analyst/Developer configures or develops solutions for multiple field based teams through integration of secondary data sources, custom analytics and functional expertise. The solutions are based on Salesforce CRM and Service Cloud platform. They identify business problems and analyze/document business requirements for the supported business functions. They understand the customer's business and manage the relationships with key customers. The analyst participates in and leads components of system delivery and assures user acceptance. They also identify and investigate operational needs and problems, and opportunities, contributing to the implementation of improvements.

Responsibilities:

• Analyzes and documents business requirements for the business area of responsibility
• Responsible for delivery of (components of) IT projects via configuration and/or development
• Assures project and project teams follow company and departmental policies, procedures and standards, including SDLC and Change control
• Provides business consulting support to customers
• Analyzes, resolves and documents system changes needed as a result of defects, enhancements, incidents, missing requirements or other root causes
• Proactively identifies and assists in prioritizing opportunities to streamline business and system processes
• Identifies issues and leads resolution efforts. Escalates issues appropriately
• Develops and assists in the presentation of business cases and system roadmaps
• Assists in monitoring and reporting on projects.
• Manages day to day interactions with business users. Work closely with users to complete required tasks.

• Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes.
• Be able to travel, when necessary, and performs additional job-related duties as requested.

Qualifications Required:

• Bachelor's degree in computer science, information systems or related field or relevant combination of education and experience required.
• Minimum 5 years of relevant experience in Salesforce administration/configuration
• Minimum 2 years of experience working with business functions: Sales Operations, Field-based organizations, Marketing, Marketing Operations
• Demonstrated success developing and presenting solutions to complex business situations
• Highly proficient analytical and software skills aimed at data analysis and operational efficiency
• Demonstrated proficiency in Salesforce automation and third party tools
• Experience managing customer relationships at various organizational levels
• Experience with formal SDLC methodology desired, as well as with system validation processes
• Excellent written and verbal communication skills with ability to clearly and effectively communicate complex information.

Our Values

• Transparency: We value collaboration. Trusting teach other and tackling tough challenges can make a powerful difference.
• Accountability: We do what's right for our patient communities through quality decisions and owning our successes and failures.
• Growth: We fiercely innovate and evolve to better ourselves, our communities and our patients.

These three values come to life through our five Leadership Expectations that apply to all Horizon employees

• Enterprise Mindset: Look beyond one's team, brand or function to see the broader company and external perspective
• Exhibit Intellectual Curiosity: Seek to understand what you do not know; ask the right questions of the right people and sources
• Ensure Accountability and Courage: Step up to address difficult issues and hold self and others accountable to commitments
• Embrace Diverse Perspectives: Welcome others with a respectful attitude; integrate diverse perspectives into ways of working
• Develop Talent: Provide feedback, coaching and mentorship to help others be more effective in their role

At Horizon, we know that disease does not discriminate. We embrace the bold ideas of one another, foster a sense of belonging, and value inclusion. We attract and develop diverse talent because we believe that when people from different backgrounds and life experiences come together, we make lives better.

Horizon intends that all qualified applications are given equal opportunity, and that selection decisions be based on job-related factors. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristics protected by law.