Sr Analyst III Finance Operations

Job Description:

Responsibilities may include the following depending upon job level:

- Effectively apply trained collection strategies;

- Build a close relationship with a portfolio of assigned customers (by phone and email);

- Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment;

- Identify, negotiate, implement payment solutions and overcome customer process inefficiencies;

- Document actions taken and determine future collection steps in a centralized system;

- Identify delays due to disputes;

- Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer;

- Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction;

- Establish international relationships with departments in DXC worldwide (credit, billing, sales, controllership, etc.) to agree upon customer solutions to implement;

- Recognize trends for nonpayment and resolve issues by engaging internal partners;

- Analyze at-risk customers and recommend account strategies to prevent delinquencies;

- Demonstrate sound judgment, prompt follow-up, and timely structured escalations;

- Identify "at risk" customers and engage key contacts (credit and sales) to resolve issues;

- Build strong customer relationships to ensure world class Total Customer Experience and win/win outcomes are achieved;

- Lead and participate in local projects that enhance operational efficiencies within Collections organization;

- Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes.

Qualifications:

Education and Experience Required:

First level university degree with a focus in business or economics or equivalent experience

Typically 0-2 years of experience

Knowledge and Skills Required:

Good written and verbal communication, negotiation, and conflict resolution skills

Fluent English, 2nd language is a plus

Familiarity with computers

Basic accounting knowledge

Basic understanding of collection processes and financial concepts

Strong prioritization and organization skills

Good problem solving and reconciliation skills

Solutions oriented

Good influencing skills

High customer service orientation

Strong initiative, ability to work independently

Team player

Capability of sharing knowledge

Structured thinker and analytical skills

Comfortable working with numbers

Ability to work within deadlines

Interest in the economical business sector

Supporter of change

Multicultural working experience is a plus

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