Sr Analyst, IT

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.

Your role at Baxter

Nothing changes if nothing changes, which is why Baxter is transforming our global IT function-into one that will strengthen partnerships and enable smarter, more efficient and connected business processes. In the dynamic healthcare industry, we need to be ready to face new challenges and opportunities. As we learn, we must be agile and innovative to reveal new ways of working. Technology and our digital capability will help create a more efficient and innovative ecosystem to enable our employees, customers and products to drive better outcomes for patients worldwide.

We are at the critical intersection where robust IT infrastructure and networking support meets the physicians, nurses and care givers who save and sustain lives. Together, we can build upon Baxter's rich heritage to advance the next generation of transformative healthcare innovations. Together, we can change how IT meets healthcare. Together, we are Baxter.

This is where technology fuels purpose-driven work. Where your purpose accelerates our mission.

The Sr. Analyst, IT will provide comprehensive on-site technical and remote support services for end-users. Provide process development and system support, under minimal direction, in one or more of the following technical areas: desktop, telecom, networks, servers, messaging, cybersecurity, and job scheduling. This includes monitoring, testing, deploying, and input to the design of these environments.

What you'll be doing

• Respond to customer service calls to troubleshoot reported issues related to desktop hardware and software issues.
• Diagnose and resolve hardware failures by making necessary repairs and/or parts replacement and communicates repair status to the user.
• Install, configure, and maintain all desktop applications, laptops, IP phones, tablets, printers, and software for enterprise users.
• Provide support for technical area of expertise.
• Provide 24 hour on call support as required.
• Participate on project teams as needed.
• Provide technical mentorship to other staff members.
• Identify technical support trends, determine root cause and potential solutions.
• Participate in the development of life cycle management processes and recommend improvements.
• Participate with break/fix vendor management.
• Document system/environment changes.

What you'll bring

• Ability to work effectively on multi-functional teams.
• Ability to work independently and apply good problem-solving techniques.
• Solid understanding of hardware, internals, peripherals, and software on platforms supported.
• Good understanding of validated or quality systems.
• Excellent judgment and customer interaction skills.
• Excellent verbal and written communication skills.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $60,000 to $132,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law

EEO is the law - Poster Supplement

Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.