Sr Analyst-Product Management

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences- from payments to rewards to servicing- that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

How will you make an impact in this role?

American Express Global Commercial Services (GCS) is the Global leader in Commercial Payments and continues to be an exciting and fast-growing business. We are the #1 issuer of Corporate Cards in the US, including relationships with over 60% of Fortune 500 businesses. The program is a critical driver of spend and growth for American Express. Our team is responsible for developing and leading a suite of solutions for mid-sized and large businesses across the globe, including driving new, innovative benefits and features. We have backed with this strategy with investments in our Card Member Benefits and Offers suite through partnerships with Uber, Hilton, and Clear and are continuously exploring ways to provide differentiated value to Corporate CMs.

This role will support the roadmap and daily operations for Card Member (CM) benefits across the portfolio's Platinum, Gold, and Green cards. This person has an outstanding chance to support and influence the future of corporate travel and help redefine the business traveler's experience. This individual will also work closely with external third-parties and internal teams to help deliver relevant value for Corporate CMs.

Key Responsibilities:

• Develops understanding of Corporate customer needs (Decision Makers/Program Administrators/Card Members) and the competitive environment.
• Partners with external third parties and internal colleagues to run operational processes and regulatory requirements for CM benefits.
• Deliver perfect execution on critical customer processes that support the Corporate Card program.
• Liaises with marketing, governance, sales & account development teams, and colleague product teams on benefit communication plans.
• Provides input for existing and potential CM benefits and value.

Minimum Qualifications

• 2-3 years of relevant experience
• Strong customer orientation and desire to learn about sophisticated customer needs.
• High attention to detail and ability to perfectly navigate internal and third-party operational process requirements.
• Critical thinker willing to question the status quo.
• Outstanding relationship management, communication, and project management skills.
• Positive, flexible, and proactive team-player.
• Bachelor's degree

Preferred Qualifications

• Experience with B2B products preferred

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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