NBCUniversal

Sr Analyst TechEx

Posted 11 Hours Ago

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Doraville GA USA

Hybrid

Senior level

AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development

NBCUniversal has a rich history of evolving the media and entertainment industry.

The Role

The Senior Analyst provides workplace IT support resolving complex issues with PCs Macs and mobile devices. Responsibilities include installation and configuration of devices liaising with IT teams conducting surveys and communicating with stakeholders.

Summary Generated by Built In

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content which we distribute across our portfolio of film television and streaming and bring to life through our global theme park destinations consumer products and experiences. We own and operate leading entertainment and news brands including NBC NBC News NBC Sports Telemundo NBC Local Stations Bravo and Peacock our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios including Universal Pictures DreamWorks Animation and Focus Features and the four global television studios under the Universal Studio Group banner and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences including Universal Orlando Resort home to Universal Epic Universe and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees customers and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The Senior Analyst is a key member of Enterprise IT Operations reporting to the Television Production TechEx Manager. This role includes hands-on desk-side support with broader operational ownership including access to systems and tools to resolve issues end-to-end. You're a fit if you are a technically skilled customer-focused professional who thrives in a fast-paced environment and takes ownership of critical services.
Responsibilities:

Serve as the primary dedicated workplace IT support contact for a designated site owning high-priority and complex issues through resolution
Provide end-user workplace support across PCs Macs mobile devices (smartphones/tablets) and peripherals including troubleshooting software installations upgrades/patches and general support
Install configure and refresh workplace devices for new hires and existing employees including PCs Macs mobile devices and peripherals
Act as a liaison between end users Subject Matter Experts and cross-functional IT teams (e.g. Business Technology Infrastructure Enterprise Services Security) escalating issues as needed
Conduct PC refresh pre-site surveys to identify hardware software and procurement requirements
Support small office moves including workstation disconnects and reconnects
Partner with Technology Engineering team to troubleshoot and resolve complex or cross-platform issues
Build and maintain relationships with key stakeholders; gather end-user feedback and communicate trends or concerns to leadership
Provide bi-weekly updates on the overall health of client services support including the impact of planned workplace technology security and infrastructure changes on the end-user experience

Qualifications
Basic Requirements:

3+ years of proven experience in an IT support or deskside analyst role with strong troubleshooting skills; experience supporting a production or media environment is preferred
Strong working knowledge of common enterprise systems and tools including Active Directory Exchange and Microsoft 365
Proficiency supporting macOS/macOS Server environments Unix command line VMware and Windows operating systems
Experience supporting end-user and creative software including Microsoft Office Adobe Creative Suite Final Cut Studio Final Draft and QuickTime
Demonstrated ability to analyze complex technical issues identify root causes and recommend or implement effective long-term solutions
Ability to work independently with strong attention to detail consistently completing service requests while following standard operating procedures
Self-motivated and proactive with strong critical thinking organization and time-management skills in a fast-paced deadline-driven support environment
Proven ability to multitask prioritize work under pressure and adapt quickly to new tools technologies and processes
Experience collaborating cross-functionally with infrastructure engineering or other IT teams
Willingness and flexibility to work overtime nights weekends and holidays often with short notice
Commitment to staying current on workplace technologies and communicating upcoming upgrades or changes impacting the end-user environment

Additional Requirements:

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Additional Information
As part of our selection process external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to [email protected].

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The Company

HQ: New York City NY

68000 Employees

Year Founded: 1912

What We Do

From film television news theme parks interactive media and streaming our people are at the center of it all. Here we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry. Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film television and streaming brands. Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data building AI to help enable solutions to optimize every aspect of our content eco-system. Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers consumers and businesses that consume and love NBCUniversal’s content. And while you design build and architect your career we have the culture to make sure you’re supported. Here you can work and still live your best life! We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact here you can.

Why Work With Us

For us it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating always solving and always ahead of competition.