Sr Analyst, Technology Engineer (Middleware Solutions)

If you're passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide's Information Technology team could be the place for you!

This position will be with the Support and Services team within Middleware technologies. The team is responsible for 24/7 support and request management of Middleware technologies such as IBM WebSphere, HTTP servers, and messaging services. The position requires understanding of IT infrastructure and the ability to troubleshoot complex systems. The ideal candidate will have a background in hosting web applications including expertise in the underlying infrastructure components; experience in hosting applications in cloud environments such as AWS or Azure highly preferred.

Skills and Qualifications:

• Proficient with Linux and Windows server OS
• Proficient with installation and configuration of web hosting components such as Tomcat, IBM WebSphere and various HTTP servers
• Proficient with installation and configuration of messaging components such as IBM MQ or ActiveMQ
• Ansible/AWX scripting
• Experience with hosting applications within AWS or Azure highly preferred
• Experience working within Agile teams

Compensation grade E5

Job Description Summary
If you're passionate about delivering technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Our industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Technology Engineer, you deliver standard and custom supportable technology products. The solutions you build are based on Nationwide's architectural standards, technology roadmaps, industry trends and business requirements. The expertise you provide will focus on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You're also accountable for the operational aspects and management for the above products in accordance with the business requirements and defined service level agreements (SLAs).

Job Description

Key Responsibilities:

• Executes all aspects of capacity: drives requirements to meet current and future needs, tracks and reports capacity postures.
• Analyzes reports and delivery recommendations to remediate capacity issues.
• Implements capacity enhancements.
• Participates in technology/product optimization, migrations and management, including technology/product design, planning, power and environmental management.
• Continuously improves and enhances existing environments.
• Maintains proper hardware and software currency levels by working on recommended upgrades.
• Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management.
• Executes on production engineering processes, incident management, root cause analysis, problem management, change management, release management and knowledge management.
• Supports operational efforts to maintain environments.
• Provides production support for all technology platforms.
• Assists with disaster and business recovery planning and testing.
• Provides oversight for technical labs and development environments.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager: Technology Engineering Manager/Technology Product Manager.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required, but encouraged (i.e.: AWS, Azure, scripting and development languages, delivery methods, security.

Experience: One or more years of experience developing and implementing integrated solutions. Experience in testing and debugging integrated solutions. Understanding of system management processes and tools. Understanding of concepts: IaaS, PaaS, SaaS and package solutions.

Knowledge, Abilities and Skills: Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen. Influencing, negotiating and priority setting is needed. Insurance/financial services industry knowledge a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Vice President and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment. Some travel maybe required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf