Sr Analyst- Trading Support

Job Description:
Client-facing Level 2 trading technology support role. This role involves troubleshooting of Microsoft operating systems, applications, and proprietary Bank of America systems. The resource is expected to have excellent Customer Service, verbal and written skills. Responsibilities include but not limited to end to end resolution of incidents within the ITSM framework, assisting with software deployment, provisioning hardware requests. Position needs to be organized and detailed, with strong follow-up skills. Takes ownership for managing risk during all job activities. Supporting Investment and Commercial Banking, Trading, Finance clients that produce high volume of incidents, work orders and CTO driven initiatives.
Required Skills
• Excellent knowledge using and troubleshooting Windows Operating System, Microsoft Office Suite, Internet, GPO, printer, core applications & networks
• Experience supporting banking environment preferred; however, not required
• Excellent written and verbal communication skills, and able to communicate technical issues to non-technical audiences
• Strong communicator with excellent people skills
• Able to manage multiple issues simultaneously
• Ability to manage and work projects
• Operates well in a fast paced environment
• Solid hardware and software troubleshooting/resolution skills
• Knowledge of mobility products (iPhone/Android) a plus
• Ability to work well alone or in a team environment
• Experience with Remedy, Maximo or other ticketing systems preferred
• Minimum 3-5 years Desktop Support Experience
• Must be flexible with working hours between 8am-8pm (local time)
Desired Skills
Exceptional communication skill, Strong customer service skill, ability to multi task and work independently.
Shift:
1st shift (United States of America)
Hours Per Week:
40
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