Sr Associate Dynamic Engagement Customer Success Manager

Do what you love. Love what you do.

At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team
Do what you love. Love what you do.

At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

Opportunity Onramps® at Workday is a program to launch your career in the technology industry. Through this program, we provide on-the-job training, mentorship, and a pathway to full time careers for transitioning Veterans and eligible Reserve Service Members. This is an immersive 16-week program, crafted to showcase your skills and experiences, and align them with a fulltime career at Workday.

Are you looking to join a team of highly focused, committed people who know the importance of employee motivation and experience in todays world and are keen to help build outstanding places to work?

As a Dynamic Engagement Customer Success Manager, you will lead collaborative projects to help Workday customers obtain high value and adoption from their subscriptions. As a team, we partner with our Customer Success Managers to provide email campaigns and other deliverables for the benefit of Workday customers. Our CSM team works with companies that are facing and influencing some of the most exciting challenges of today - growing automation and new ways to work, to name a few.

About the Role

You will act as a primary owner of a key digital campaign and be every iterating for efficiencies and effectiveness, while leveraging data for campaign baseline and post campaign metrics. You will have the opportunity to develop and shape this strategy for continued success.

You will own the research, planning, coordination, and execution of launching tech touch customer success service programs to drive engagement, renewal, and expansion, value and adoption. Drawing on usage data and other information, you will craft a segmented approach to engaging and providing self-guided solutions to tech touch customers.

You will optimize the tech touch program and ensure that there are measures in place to understand how we are doing and how we can improve and learn. You will also program manage and collaborate cross-functionally, influence stakeholders, and drive execution, partner with others, in particular with our internal Gainsight team as well as our broader customer success team.

You'll have the opportunity to collaborate cross functionally with many teams internally. You will support your workmates on projects and knowledge share. You'll contribute to the feedback process to ensure constant and valuable input is available to the teams and advocate and prioritize as required.

About You

Basic Qualifications

• 2-4 years relevant work experience in a Customer Success Tech Touch/Project management/Engagement-HR role.

Other Qualifications

• Excellent interpersonal skills.
• Internal and external, written and verbal communication are important in this role.
• Ability to present and interact with business teams with ease and integrity.
• Analytical and process oriented. Metrics and data are key in this role and for the Dynamic Engagement team.
• A desire to incorporate feedback and personally grow as a team member, leader, and as a professional.
• Experience with Gainsight, Salesforce.com and Slack is highly preferred.
• Motivated to learn and grow knowledge around all aspects of a successful product, project and transformational change in organizations.
• Strongly interested in technology and software development.

As a federal contractor, Workday is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with Workday, consistent with applicable law. Workday is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact [email protected] to explore what, if any, reasonable accommodations or exemptions Workday is able to offer.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!