Sr. Associate, Product Management, Boston, MA

Sr. Associate, Product Management, Boston, MA

Boston, United States of America

We are seeking an experienced Product Manager to own and drive the optimization of the personal loan onboarding process. You will lead efforts to enhance the customer journey from application to booking, streamline processes, and support business growth through innovative solutions. This role requires close collaboration with cross-functional teams and a focus on data analytics, customer experience, operational efficiency, and compliance.

USA Job Function Description:

Provides ad hoc analysis, reporting, and presentations to facilitate product goals across all stages of product life cycle. Interfaces with and collaborates across functions and stakeholders (e.g., risk, operations, marketing) to ensure successful product development and implementation.

Essential Functions/Responsibility Statements:

• Develop Product Strategy: Own the vision and roadmap for personal loan onboarding, aligning it with business goals and customer needs.
• Optimize Customer Experience: Improve onboarding processes for speed and simplicity, reducing friction, boosting customer satisfaction and growing positively selected groups.
• Cross-functional Collaboration: Partner with risk, digital, technology, compliance, and operations teams to ensure seamless implementation and alignment with regulations.
• Enhance Technology: Lead the development of digital tools and automation to streamline the onboarding process and improve operational efficiency.
• Ensure Compliance: Maintain adherence to all relevant regulations, including fair lending, data privacy, and risk management policies.
• Monitor Performance: Track key metrics and reports (conversion rates, customer satisfaction, approval times) and implement improvements based on data insights.
• Key Performance Items (KPIs): define KPIs in support of research and in-market monitoring for continual product / experience refinement.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor's degree in business, Finance, Marketing, or related fields (MBA is a plus).

Work Experience:

9+ years; Related work experience.

Skills and Abilities:

• 5+ years of experience in product management, preferably in consumer lending or financial services.
• Strong knowledge of personal loan products, customer onboarding, and regulatory requirements.
• Demonstrated ability to translate data into actionable business direction.
• Proficiency in data analytics and project management, with a focus on driving results.
• Demonstrated understanding of product development life cycle
• Self-starter: forward thinking, with a positive/can-do attitude

This role will be located in either New York, Boston or Miami. It will require time in the office.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston,Florida-Coconut Grove,New York-New York

Organization: Santander Bank N.A.
Salary: $90,000 - $155,000/year
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO