Sr Associate, SW Support

The Northern Trust Company seeks a Sr. Associate, SW Support to lead production support of critical trading, accounting, and/or reporting applications for ISS NTAM Production Maintenance and Support organization. Provide L1/L2/L3 Support, monitor and provide support to production streams, and provide expert knowledge on all workflow designs for supported applications. Work with business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirements. Troubleshoot production issues including job failure and apply code fix as needed. Work on application reliability and continuous improvement. Monitor and attend all alerts, and escalate production issues to relevant teams and management. Coordinate with various teams including offshore support staff and raise support ticket for all issues, analyze root causes, and assist in the efficient resolution of all production processes. #LI-DNI

Position requires a Bachelor's degree in Computer Science, Engineering, Information Systems, or a related STEM field, and 3 years of experience with software enhancement and production support. Experience must include a minimum of: 3 years of experience leading production support and maintenance teams; 3 years of experience working with Eagle STAR/PACE Accounting and Reporting application; 3 years of experience working closely with product owners, business users, and other IT teams to elicit requirements; 3 years of experience of working with third party product vendors and working with an onshore-offshore support model; 3 years of experience with production support procedures; 3 years of experience with Oracle (PL/SQL), SQL Server, Unix shell scripting, and PERL Scripting; 3 years of experience with Capital Market and Asset Management; and 2 years of experience with Bitbucket, Bamboo, and JIRA.

Job location: Chicago, IL. To apply, please visit https://careers.northerntrust.com and enter job requisition number 22093 when prompted. Alternatively, please send your resume, cover letter, and a copy of the ad to: Mayur Patil, 181 W. Madison 4th Floor, Chicago, IL 60602 #LI-DNI