Sr Business Analyst, Business Insights Strategy

Position Title: Senior Business Analyst, Business Insights Strategy (P4)

Company Overview

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand-connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Analytics and Insights (A&I) team partners with the Towers business and related partners to enable data-driven decision-making & drive meaningful outcomes. The team is responsible for KPI definitions and partnering with Towers leadership on solutions for business challenges, ensuring data availability, reporting and visualization of data and trends, predictive analytics and forecasting, and piecing together the story behind the numbers leading to actionable insights.

The Senior Business Analyst is a senior member of the A&I team, relied upon for their ability to counsel senior leaders and serve as thought partners on how to resolve complex business challenges with data. You will make clear, data-driven recommendations on how Towers should address new opportunities or threats. You will be a visible thought leader at the forefront of driving meaningful business outcomes with data-driven solutions!

Responsibilities

• Serve as the primary point of contact and dedicated thought partner for a senior business leader, bringing together strategic, creative, and technical skills to identify insights needed to transform their business for the better
• Serve as a thought leader and influencer, driving continuous engagement with senior leadership on Tower's long-term strategy and bring a data-driven perspective to strategic decision-making
• Partner with Towers senior leadership to define critical success measures (KPIs) and identify data-driven solutions to business challenges
• Help guide businesses in improving processes, products, services and software through data analysis
• Straddle the line between IT and business stakeholders to bridge the gap
• Document requirements, define scope and objectives and seek viable solutions to business problems
• Partner with the business to provide the "story behind the numbers" explaining business performance and identifying improvement opportunities
• Identify and prioritize data, reporting, and predictive analytics needs, partnering across A&I teams to deliver outcomes
• Perform exploratory data analysis to identify opportunities to influence business outcomes & decision-making
• Close the loop to ensure proposed business improvement solutions are achieving identified goals

Expectations

• Collaborative work done in a way that balances educated decision making with measured speed of implementation
• Entrepreneurial spirit with a consultative approach
• Ability to build relationships, frame issues thoughtfully, and develop credibility and build influence through excellent work across all levels of the organization
• Ability to continuously prioritize long-term plans with short-term urgent response needs, and adapt quickly to new information or changing assumptions
• Ability to frame and troubleshoot ambiguous, broadly defined, & complex business challenges
• Strong written and verbal communication skills with an ability to present complex, analytic information in a clear, simple, and visualized format for non-technical audiences
• Superior critical thinking and problem-solving skills with ability to innovate new and creative data-driven solutions to existing problems
• A constant example of modeling Crown's B3 values

Education/Certifications

• Bachelor's degree required (Business Admin, Finance, Strategy, Data Science/Statistics, or Economics)
• MBA or Master's degree preferred

Experience/Minimum Requirements

• Seven or more (7+) years of relevant insights and/or analytics work experience
• Three or more (3+) years of experience in a leading management consulting firm, top tier investment bank, or corporate strategy/corporate development team of a large company is highly desired
• Proven leadership ability with strong client relationship skills, strong storytelling skills presenting to technical and non-technical audiences (advanced PowerPoint user)
• Experience in data analytics (advanced Excel user), preferable knowledge of VBA, SQL, Alteryx, PowerBI, Tableau
• Experience in wireless industry or IoT space

Organizational Relationship

Reports to: Sr. Manager, Analytics & Insights

Title(s) of direct reports (if applicable): Business Performance Business Analyst, I/II/III

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Additional Information: Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)