Sr Business Insights Analyst - Zelle

Come build the next-gen fintech at Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With a new, state-of-the-art HQ opening next year in Scottsdale, AZ - plus growing presences in San Francisco and Chicago - we're entering our next big chapter.

Make your mark on what's next in fintech with Zelle®.

Overall Purpose

The Senior Business Insights Analyst leads analytical efforts, collaborating with the Early Warning functional areas, to analyze product usage, understand customer behaviors, and identify & size new business opportunities. The analyst will bring together data and insights to support & inform product roadmap & marketing plans.

Essential Functions

• Serves as consultant to line of business.
• Translate business requirements into high-level functional specifications in support of business intelligence initiatives.
• Leads cross-functional projects end to end.
• Mentors others & shares expertise across team.
• Analyze large, complex data sets to address strategic and operational business questions.
• Distill and communicate key insights across all levels of the organization.
• Develop frameworks, models, tools, and processes to institutionalize findings.
• Collaborate with internal teams to drive continuous improvement in processes and services.
• Undertake and complete a variety of complex data analysis initiatives requiring specialist knowledge and/or integration of information.
• Interpret and analyze data from multiple sources, providing key analytics and reports.
• Provide actionable recommendations based on analysis results across various stakeholders and teams.
• Support the company's commitment to protect the integrity and confidentiality of systems and data.

Qualifications

• Education and experience typically obtained through completion of a bachelor's degree in business, mathematics, finance or other related field
• Minimum 5 years of direct/ related experience is required.
• Demonstrated success in a related business intelligence role
• Expert understanding of visual display of quantitative information concepts and best practices
• Proven knowledge of multiple business intelligence tools (Examples: SAS/SQL/ R, Visual Basic, Python, SQL SSRS, Tableau or other data visualization tool).
• Strong analytical skills are required to interpret data and draw conclusions
• Proficient PC skills including advanced competency in PowerPoint
• Effective written, verbal, and presentation communication skills with ability to tailor to varying audiences and confidence and poise to present at all levels effectively
• Ability to translate business & functional requirements into specifications for different audiences
• Highly engaged, self-starter with ability to balance achieving results and fostering collaboration
• Demonstrated experience in planning and orchestrating data acquisition improvement
• Background and drug screen

Preferred Qualifications

• Experience in financial services, banking and/or fintech
• Master's degree in data analytics, or related education

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

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Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical, dental, and vision plans as well as pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 5% deferral immediately upon eligibility.
• Parental Leave - 12 weeks paid leave plus access to Maven Maternity
• Paid Time Off - Unlimited Time Off* starting on Day 1, plus 11 paid company holidays
• Employee Assistance Program - Resources and tools to help you and your family find a solution to whatever life throws at you.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest.

*Unlimited Time Off available to regular, full-time exempt roles only. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.