Sr Certinia (FinancialForce) Administrator

Are you a passionate innovator looking to harness the power of technology to do more good? You've come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible-the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.
As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.
We are looking for a FinancialForce Administrator to serve as the system expert, provide best practices and oversight of FinancialForce architecture to ensure scalable processes are implemented successfully. You will work with internal stakeholders to recommend process enhancements and gain acceptance of the proposed system design. In this role you will collaborate with project team members and key internal stakeholders to scope out projects and requirements related to Salesforce and the integrated FinancialForce PSA (Professional Services Automation) tool. This role involves understanding business needs, designing, configuring, and testing FinancialForce, FF Analytics and related applications. You will understand user stories, code reviews, SOW's, and lead discovery meetings, configuration, testing, migration, and integration support of the FinancialForce product. You will be instrumental in ensuring data integrity and accuracy for the entire platform.
Responsibilities

• Prepare documentation including Requirements and Design documents, Configuration Workbooks, Test Cases other documentation as required throughout the project lifecycle (this will also include monitoring those nifty project milestones as well).
• Consult with business users to identify current operating procedures and translate those procedures into system requirements.
• Serve as the system expert, providing best practices and oversight of system architecture to ensure scalable processes (this will also include working with internal stakeholders to recommend enhancements and working with proposed system designs).
• Analyze, design, and configure software to develop and implement systems to meet business and technical requirements.
• Support and maintain the functional areas of data management, dashboards, reports, automations, etc. as well as maintaining and troubleshooting existing configurations and development... within Salesforce, especially of FinancialForce specific objects.
• Serve as the FinancialForce expert and key contributor in many aspects of projects, including architecture, development, configuration, automation, UAT, and data migration and governance.
• Provide day-to-day end-user support for FinancialForce; assist with documentation of complex system requirements.
• Design, develop, and maintain integration/synchronization programs to seamlessly synchronize data between Core Business Applications and Salesforce/FinancialForce.

Basic Qualifications

• Minimum 5 years' experience working within Professional Services or Professional Services Operations
• Minimum 2 years' experience as a FinancialForce Administrator
• Demonstrated experience managing issue resolution, scope, and quality while bringing projects to successful completion within cost and time requirements
• Strong written and verbal communication skills; maintain project documentation, able to facilitate meetings, lead project teams, and communicate effectively with peers, stakeholders, senior leadership
• Self-starter who thrives in fast-paced environments
• Dedicated, flexible, accountable, and able to respond rapidly to issues and manage challenging situations with high business impact
• Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective
• Experience with business analysis

Compensation
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.
US base salary range: $85,800 - $154,000
Our Culture:
Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.
Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy
• Equity for ALL regular, full-time employees from individual contributors to management - share in our success!
• Up to 15 paid company holidays including some commemorating social justice events and self-care
• Paid volunteer time
• Resources for savings and investments
• Paid parental leave
• Paid sick leave
• Health, vision, dental, and life insurance with additional access to health and wellness programs.
• Opportunities to learn, develop, network, and connect

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.