Sr Client Services Partner, Evanta

Purpose:

The Client Services team is a dynamic client facing team that collaborates across the organization and provides a high level of service and strategic support to our Named Accounts. This role places a primary focus on aligning event sponsorships with organizational mission critical priorities while fostering client relationships that lead to increased revenue and retention.

Essential Functions/Major Responsibilities:

• Act as a point of contact and liaison between assigned accounts and Evanta event staff including Operations, Sales, and Content Team
• Develop in-depth knowledge of the client's business, industry and their mission critical priorities to drive meaningful engagement and value-added interactions
• Proactively assess, clarify, and validate client needs and value received measured through frequent client interactions
• Partner and collaborate with Account Executives to ensure a mutual understanding of goals, objectives, and revenue opportunities that align to client goals
• Develop strategic plans of action (through use of a business plan) to achieve client specific goals and objectives
• Support timely on-boarding of new clients, on-boarding for returning clients, and ensure all deliverables are timely and met with a high degree of quality
• Constant evaluation of the client experience measured through sponsor feedback, Net Promotor Scores, and overall client retention
• Understand each client's sponsorship package including an understating of what additional entitlements fall under each level of sponsorship
• Understand client renewal process and focus on services that will promote the client's objectives
• Provide evidence of value received as confirmed by the client to be utilized in driving the renewal
• Partner with Content Liaison to ensure alignment of sponsor content to event content
• Participate in client facing meetings representing Evanta's service value story and the strength of our sponsorships
• Ensure all logistical and operational needs are executed upon for each sponsorship packages including collecting logo, bio, banner graphics, registrants, onsite materials, etc.
• Onsite event support for sponsor partners (2-6 events a year)

Requirements:

• Bachelor's degree
• 2-4 years in account management or client services
• Events experience preferred, not required
• Possesses superior relationship building skills
• Demonstrated success in managing client relationships
• Highly organized with a strong attention to detail
• Excellent written and verbal communication skills
• Ability to deliver a written and verbal elevator pitch: Company, Product and Self
• Proven project and time management skills
• Strong client focused, customer service approach
• Ability to multi-task and manage multiple deadlines
• Ability to work independently and within a team
• Proficiency in the MS Office suite including Word, Excel and Power Point

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Job Requisition ID:75600

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