Job Description
Team: Support
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Client Success Consultant in the United States.
This role is designed for a strategic client leader who thrives on building long-term, high-impact partnerships and ensuring exceptional service delivery across complex accounts. You will oversee end-to-end client onboarding, ensuring smooth transitions and strong adoption of services from the outset. Acting as a key escalation and governance owner, you will monitor performance against SLAs and KPIs while driving continuous improvement initiatives. The position requires close collaboration with cross-functional teams across operations, technology, and commercial functions to translate client needs into actionable solutions. You will also play a critical role in strengthening executive relationships, leading structured business reviews, and identifying growth opportunities. With a strong focus on data-driven decision-making, you will help optimize both client outcomes and internal operational efficiency in a fast-paced, service-oriented environment.
Accountabilities:
- Serve as the senior strategic point of contact for key clients, leading complex onboarding programs and managing end-to-end tracking of high-priority requests through structured workflow systems.
- Own service delivery performance across assigned accounts by monitoring KPIs/SLAs, managing escalations, driving root-cause analysis, and implementing continuous improvement initiatives.
- Lead executive-level business reviews and governance cadences, producing clear, data-driven insights and performance reporting for senior stakeholders.
- Identify and support revenue growth opportunities through upselling, cross-selling, and expanded solution adoption in partnership with commercial teams.
- Collaborate with internal teams to ensure alignment on client needs, process optimization, and effective resolution of operational challenges.
- Contribute to a collaborative culture by sharing expertise, mentoring junior team members, and supporting onboarding and training efforts when needed.
- Bachelor’s degree in Business, Communications, or a related field preferred, or equivalent professional experience.
- Extensive experience in client success, account management, or service delivery leadership roles in complex environments.
- Proven track record of managing large-scale client onboarding and cross-functional project execution.
- Strong expertise in performance governance, including KPI tracking, dashboards, operating cadences, and QBR facilitation.
- Demonstrated ability to manage escalations, conduct root-cause analysis, and resolve high-impact client issues effectively.
- Strong commercial acumen with experience identifying growth opportunities and contributing to revenue expansion.
- Excellent communication and presentation skills with the ability to engage and influence executive stakeholders.
- Analytical, process-oriented mindset with a focus on continuous improvement and data-driven decision-making.
- Collaborative approach with a willingness to mentor others and contribute to team development.
- 100% employer-paid health insurance available from Day 1
- Medical, dental, and vision coverage eligibility starting immediately
- Remote work arrangement with internet stipend eligibility
- 401(k) retirement plan with employer match, vested from Day 1
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Employer-provided short-term and long-term disability coverage
- Generous paid time off, including holidays and floating holidays
- Professional development, training, and internal growth opportunities
- Comprehensive wellness initiatives supporting employee well-being.
Requirements:
Benefits:
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Date Posted
06/04/2026
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