Sr Creator Success Manager

Jellysmack is the global creator company that detects and develops the world's most talented video creators on social media. We're an optimistic crew who naturally goes the extra mile, has a glass-half-full mindset, and sees challenges as opportunities. We look for positive people who think outside the box, are inventive, bold, lead change, and believe that teamwork matters.

The Team Culture

The Creator Success team manages relationships between Jellysmack and our creators. The team is in charge of day-to-day communication with our creators and or their teams. We try to emulate the company's values and culture in everything that we do. We are a close-knit team and we support each other and share our ideas, which helps foster a collaborative working environment. We have a positive attitude and know that the key to success is an open line of communication.

The Role

The Senior Manager, Creator Success will play a key leadership role in executing Jellysmack's Creator Program. This role will partner closely with some of the top digital creators in the industry, operating as the lead point of contact for Jellysmack's new and current partners. They will work strategically to ensure the facilitation and analyze the success of our creators, as well as perform all account management duties, including onboarding, reporting, and troubleshooting. This role will also be responsible for the retention strategy and identifying expansion opportunities within your creator portfolio.

As a Senior Creator Success Manager (CSM), you manage the ongoing success of a portfolio of Jellysmack's high profile creators. You will work cross-functionally with multiple teams to ensure alignment with the creator's objectives. As a trusted advisor for your assigned creators, you will be responsible for ensuring value is visible throughout the creator's journey (from on-boarding through retention). This role will report to the Director of Creator Success.

Requirements

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned creators
• Use knowledge of the Jellysmack business model and strategy to advise on best practices around product usage with end-users
• In partnership with the Creator Activation team, develop a renewal strategy and identify expansion opportunities within the creators in your portfolio
• Provide mentorship and guidance to other Success Managers on the team
• Own strategic initiatives for the Success Organization that will achieve Company objectives and goals
• Ensure swift resolution of creator issues by using resources from cross-functional teams
• Provide senior oversight and client communication
• Work with Marketing to identify and convert successful creator's into advocates
• Embody Jellysmack values and serve as a role model for other team members

A little about you:

• You have a Bachelor's Degree
• You have 5-7 years of experience in customer success, account management, or talent management, with experience at a technology or influencer start-up preferred
• You are highly motivated self-starter who is able to work independently, as well as collaboratively, in a team environment
• You have the proven ability to multitask and manage multiple projects at once, while paying strict attention to detail
• You are passionate about the digital ecosystem and familiar with top-tier influencers
• You have excellent communication skills and phone demeanor
• You display empathy, positivity, and poise when navigating challenges
• You are proficient in Microsoft Office products, with an emphasis on Excel, as well as project management tools, such as Monday
• You have working knowledge of Facebook Business Manager, Snapchat Story Studio, or YouTube Studio is a plus
• If you have CRM or Salesforce experience, that's a plus

Benefits

Jellysmack believes in a flexible work environment in which anyone can work from anywhere. This is why we've implemented our flexible location philosophy, meaning you get the best of both worlds: you can choose to work from home and /or from our offices in Paris, New York, Los Angeles and Corti.

In order to make sure you get the best working environment, you will get a $300 / EUR 250 allowance to get set up!

The Perks

• Early Summer release Fridays
• Paid volunteering: 1 day dedicated to supporting a cause of your choice

• Company sponsored wellness programs and events

• Competitive Healthcare coverage
• 401K match

The Difference

Our commitment to diversity and inclusion at Jellysmack, we believe that the best ideas come from the diverse cultures of our team members. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Creating a work culture that is safe and comfortable for our people to flourish is our main focus.

The Company

Jellysmack's story started in 2016, and since then, our unrivaled platform optimizes and distributes video content across social media platforms and allows creators to reach genuine new fans with zero effort. We are the only company building the hyper-engaged communities that every creator dreams of because, first and foremost, we are creators too.

Creatives ourselves, we're home to over 550 influential creators, including Derek Deso, Karina Garcia, Brad Mondo, MrBeast, Bailey Sarian, and Patrick Starrr. Jellysmack optimizes, operates, and distributes creator-made video content to Facebook, Instagram, Snapchat, TikTok, Twitter, and YouTube. The company's creator strategy builds upon its success in scaling its own original content channels in beauty (Beauty Studio), soccer (Oh My Goal), gaming (Gamology), and more.

Through the power of our data, we maximize reach and revenue so our creators stay focused on their passion-creating the best content for their global fan bases. We turn that passion into a brand and that brand into an empire.

Ready to be part of a great human adventure? We're dedicated to making the best working environment possible for our people. All you have to do is apply; we are ready to let you show off your talent!