Sr. Customer Assistance Representative- Ashland

Overview

Get on the fast track to a more rewarding career with Enterprise Rent-A-Car. National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At Enterprise, National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This role is available as fulltime with the following schedule:

Schedule

Monday: 8:00AM-5:00PM (1HR LUNCH)

Tuesday: 8:00AM-5:00PM (1HR LUNCH)

Wednesday: 8:00AM-5:00PM (1HR LUNCH)

Thursday: 8:00AM-5:00PM (1HR LUNCH)

Friday: 8:00AM-5:00PM (1HR LUNCH)

This position will be located at 2143 Claremont Ave Ashland, Ohio 44805

Pay for this position is: $16.50 / hour

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule(s)
  • Monday: 8:00AM-5:00PM (1HR LUNCH)
    
    Tuesday: 8:00AM-5:00PM (1HR LUNCH)
    
    Wednesday: 8:00AM-5:00PM (1HR LUNCH)
    
    Thursday: 8:00AM-5:00PM (1HR LUNCH)
    
    Friday: 8:00AM-5:00PM (1HR LUNCH)