Sr Customer Service Associate

Job Description

Responsible for providing customer service support for the national return center located in Louisville, KY.

Receiving inbound calls from customers, branches and vendors; entering and processing orders, credits, repairs; providing all follow-up pertaining to returns and repairs to ensure product is handled efficiently. Delivers highest quality of customer service to ADI customers, branches and vendors. Must be self-motivated and willing to cross-train and assist in other areas as required. Ensures a neat / clean work environment by cleaning work areas and discarding materials in the proper manner. Must be able to function in a team environment and be able to effectively communicate with other team members and supervision.

JOB DUTIES:

• Receiving inbound calls from customers, branches and vendors
• Processing Orders, returns, repairs
• Providing all follow - up
• Assist with closing open orders by resolving any discrepancies.
• Administrative support.
• Provide excellent customer service.

YOU MUST HAVE:

• High School diploma or GED
• At least 2 years in a customer service role.
• Excellent phone and communication skills.
• Organization, detail orientation and multi-tasking skills
• Familiarity with a computer keyboard, basic math skills, and communication skills

WE VALUE:

• Ability to learn quickly, process high call volume, and think outside the box.
• Strong work ethic, do what it takes to get the job done approach, while maintaining high business ethical standards.
• Strong customer service, organization, and multi tasking abilities.
• Strong communication skills, both verbal and written.
• Self motivated, able to work independently without close supervision, and have a team mentality.
• Professional appearance and demeanor
• Positive can-do attitude
• Proficient in Excel, Word, and Outlook

WHAT'S IN FOR YOU:

• Opportunity to work for a growing company with many opportunities for career advancement
• Benefits - Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, retirement plans, vacation & holidays.
• Great work life balance with a Monday-Friday schedule

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About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.