Sr Customer Success Manager

As a Senior Customer Success Manager you will be at the forefront of helping our customers achieve meaningful outcomes in their transformation journeys. This role is critical to driving adoption and usage securing renewals expanding customer relationships and ensuring that our platform delivers value for diverse B2B personas including software developers IT operations and business stakeholders.

Key Responsibilities:

1. Customer Engagement & Success Planning
   • Build and manage relationships with senior leaders and teams in diverse organizations acting as their trusted advisor.
   • Develop tailored success plans that align Dynatrace capabilities with customer goals focusing on driving innovation optimizing costs and mitigating risks.
   • Guide technical and business users helping them unlock the full potential of Dynatrace’s advanced observability and automation platform.
2. Collaboration Across Teams & Partners
   • Partner with Dynatrace internal teams including product support Go-To-Market and post-sales to deliver a seamless customer experience.
   • Actively engage with Dynatrace Partners to extend reach and impact ensuring partners are equipped to support mutual customers effectively.
   • Coordinate efforts across remote and geographically dispersed teams navigating cultural differences to align on customer priorities.
3. Driving Adoption & Expanding Value
   • Serve as a key resource for technical and operational discussions helping customers address complex challenges unique to software development and IT operations.
   • Drive adoption of Dynatrace solutions by demonstrating measurable business outcomes such as reduced downtime faster deployments and optimized cloud usage.
   • Identify upsell opportunities and work closely with Sales to grow customer accounts delivering mutual success.
4. Renewals & Risk Mitigation
   • Proactively manage the renewal process creating strategies to mitigate risks and secure long-term partnerships with customers.
   • Advocate for customers internally ensuring their feedback informs product enhancements and organizational improvements.

Minimum Requirements:

• Bachelor’s degree or equivalent work experience.
• 5+ years of relevant experience in customer success account management or similar roles.

Preferred Qualifications:

• A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices.
• Proven success in managing complex customer relationships driving adoption and delivering measurable outcomes.
• Proven expertise working with the executive level in client environments as well as with procurement and business owners.
• Excellent verbal written and interpersonal communication skills.
• Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
• Highly motivated energetic and committed to getting results.
• Ability to develop strong relationships with the user/customer/internal communities.
• Understanding of Internet web and mobile applications; knowledge of HTTP HTML JavaScript etc.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers including AWS Microsoft and Google Cloud and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies including our own Davis hypermodal AI to help our customers modernize and automate cloud operations deliver software faster and more securely and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

• The base salary range for this role is $91000 - $114000. When determining your salary we consider your experience skills education and work location.
• Our total compensation package includes unlimited personal time off an employee stock purchase plan and a reward system.
• We also offer medical/dental benefits and a company matching 401(k) plan for retirement.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation company-sponsored premium benefits medical dental vacation/holidays company matching 401(k) Plan etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race sex color gender identity religion national origin ancestry citizenship physical abilities age sexual orientation creed disability status veteran status pregnancy genetic status or any other characteristic protected by law. If your disability makes it difficult for you to use this site please contact [email protected]. Dynatrace participates in E-Verify participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position please upload your resume/CV.

What We Do

Dynatrace lets customers understand their business like never before so they can see beyond the complexity find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.

Why Work With Us

In a world that runs on software our Al-driven insights cut through the noise allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture fueled by curiosity openness and authenticity drives our pursuit of innovation and excellence in crafting the Dynatrace platform.

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