Sr Customer Success Manager

We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.

With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that. 

Lone Wolf is seeking a highly motivated and experienced Senior Customer Success Manager (CSM) to join our team. The ideal candidate will grow partnerships that allow for a deep understanding of customer needs and challenges, with the goal of creating value-based outcomes. Reporting to the Senior Manager, Customer Success, the SCSM will work within their pod of Customer Success Managers to support strategic Lone Wolf customers, at all points in their journey. This individual will be an advocate and strategic partner for our customers, driving towards their short- and long-term goals.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Define what success means for your customers and produce detailed plans outlining a roadmap to achieve success and have shared accountability of their success
• Engage with customers through planned discussions, recurring updates, requests and projects 
• Identify customer risk, and collaborate with internal stakeholders to create, execute value realization, and/or get-well plans 
• Ensure communication, reporting and operational activities are handled in a consistent, timely, accurate manner internally and externally 
• Forecast and manage customer renewals

QUALIFICATIONS:

• EDUCATION: BA/BS Degree in a related discipline or equivalent experience 
• EXPERIENCE:  4 - 6+ years' experience in Customer Success role, preferably in real estate industry

KNOWLEDGE/SKILLS/ABILITIES:

• Self-motivated, collaborative, and creative team player with innovative ideas to inspire customer adoption and loyalty 
• Proactive & work with a sense of urgency 
• Strong analytical and problem-solving skills
• Have customer first mentality 
• Demonstrate business acumen and industry knowledge 
• Coachable and curious with a growth mindset 
• Strong interpersonal skills and experience initiating and building positive relationships 
• Excellent individual and group presentation skills as well as written and oral communication skills 
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously 
• Experience with Salesforce, MS Office solutions, and SaaS industry preferred
• Ability to function in a high volume, always evolving business environment while maintaining a positive attitude 

We’ve become the largest real estate software company in North America. Our products provide our clients with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web-based software solutions.

At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on this basis. Please note that accommodations are available on request for candidates taking part in all aspects of the selection process. If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF (1-866-279-9653) or emailing [email protected].