Hi Marley

Sr. Design Technologist / Design Engineer

Reposted 8 Hours Ago

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Boston MA USA

Hybrid

111K-207K Annually

Senior level

Artificial Intelligence • Cloud • Insurance • Software • Database • Conversational AI • Generative AI

Hi Marley is the intelligent conversational platform built for P&C insurance and powered by SMS.

The Role

Lead design execution for the Service product prototype across fidelity levels (including production front-end) partner closely with engineering and product design AI-driven user workflows create scalable design systems and conduct user research with service teams to ensure solutions solve real workflow challenges.

Summary Generated by Built In

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates making those moments faster easier and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch we’d love to meet you.

Hi Marley is building the future of insurance communication and we’re looking for a Sr. Design Technologist / Design Engineer to help lead the design and execution of our new AI‑first Service experience. This role is for a designer who can think in systems prototypes in real code and partners deeply with engineering to bring complex AI‑powered workflows to life. You’ll report to the Director of Design and partner closely with Engineering and Product leaders within the Service domain. This role owns the Service product experience and contributes to our evolving design systems. Teamwork and shared enthusiasm is a core part of our culture which is why this role involves joining us in the Boston office for two days each week.

What You’ll Do:

Lead design execution for key areas of the Service experience: Translate service workflows AI capabilities and product strategy into intuitive production‑ready experiences.
Prototype at multiple levels: From interaction models and high‑fidelity prototypes to real front‑end implementations that inform engineering direction.
Strengthen collaboration between Product Design and Engineering within the Service domain: Act as a partner who improves speed quality and shared understanding.
Design for AI with intention: Partner with the Director of Design and Engineering to evolve how AI agents automation and intelligent assistance appear within the Service experience to balance power clarity and trust.
Create scalable systems: Establish reusable patterns components and interaction models that support long‑term growth of the Service product.
Stay close to users: Partner with Product to learn directly from service teams frontline reps and customers to ensure solutions solve real workflow challenges.

What We’re Looking For:

6+ years experience in Product Design Design Engineering or Design Technology roles
A strong portfolio demonstrating shipped work systems thinking and technical depth
Comfort working in or alongside modern front‑end frameworks (React design systems prototyping in code etc.)
Experience collaborating closely with engineers on complex products
Strong product intuition and ability to reason about tradeoffs
Experience designing user-facing AI workflows (LLMs automation or intelligent assistance) is preferred; deep ML or platform-level expertise is not required.
Experience with B2B SaaS or workflow-heavy products is a plus

Compensation Benefits & Perks:
At Hi Marley we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$111300–$206700] depending on experience skills qualifications and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range allowing room for growth as employees develop in their role.

In addition to base pay we offer a comprehensive total rewards package that supports both your wellbeing and professional growth including:

Equity grants for all employees
A 4% matching 401(k) program
Medical dental vision disability and life insurance coverage for employees working 30+ hours per week
Monthly wellness stipend
Paid parental leave
A flexible vacation policy - we all work hard and take time when we need it

Who We Are:
At Hi Marley our culture is built on three core values that every employee embodies:

Max Courage – We encourage our team our customers and their customers to dream big try new ideas and maximize impact by measuring risk.
Be Humble – We lead with appreciation and promote a culture of humility compassion and openness to learn from anyone anywhere.
Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential — together.

Life at Hi Marley:

Life at Hi Marley is shaped by collaboration learning and genuine connection. We’re proud to foster an environment where people can do their best work feel supported and grow alongside a team that celebrates both individuality and shared purpose.

A fun lively startup culture that embraces creativity and innovation
Core values-based leadership that guides our decision-making and daily interactions
A culture of engagement diversity inclusion and belonging — everyone’s voice matters
Flexible hybrid work environment that values balance and trust
Ample opportunities to learn take on new challenges and make an impact in a fast-growing organization
Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender sexual orientation gender identity religion race veteran status disability status or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds perspectives and skills where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx

Top Skills

Automation

Design Systems

Front-End Frameworks

Large Language Models (Llms)

Prototyping In Code

React

What the Team is Saying

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The Company

HQ: Boston MA

120 Employees

Year Founded: 2017

What We Do

Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals Hi Marley enables lovable convenient conversations across the entire ecosystem saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley's industry-leading collaboration coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.

Why Work With Us

Our team is made up of people who care about each other and are passionate about what we do in and outside of work. We promote a culture of continuous learning always seeking ways to be better for ourselves our team and our customers. Creativity is encouraged and valued throughout the company and is paramount to our innovation.