Sr Dir, Experience

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com .
A day in the life...

• Provide leadership and work across functional areas to drive the product strategy and vision leading to greater member outcomes
• Build trusted relationships across the enterprise and influence business partners that have no direct reporting line
• Own the product roadmap for a subset of products; prioritizing long-term and short-term initiatives that are aimed at driving accolade ahead in alignment with strategic objectives
• Collaborate cross-functionally to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels.
• Continuously manage expectations with all relevant stakeholders including the senior leadership team
• Demonstrate strong sense of accountability for product roadmap even where ownership resides with the respective functional areas
• Proactively identify and resolve strategic issues that may impair the organization's ability to meet its strategic, financial and technical goals
• Create and maintain sequencing of projects, prioritization and tradeoffs with regards to both short-term and long-term strategic goals
• Work with other business partners to perform deep data driven analysis, to surface actionable insights and product requirements; drive the implementation of recommendations derived from this analysis
• Lead and motivate (directly and/or by influence) world-class product managers, engineers, QA, UX designers, and work closely with other partner stakeholders (marketing, sales, services, legal, finance) to provide the guidance and direction for achieving our vision

What we are looking for...

• BA/BS in Computer Science and or a clinical degree, some related technical or scientific field and/or MBA
• 12+ years of product management (B2B, B2C consumer products) or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products
• 4+ Years of Leadership experience
• Background or experience in the healthcare industry or closely related field is preferred
• Strong data and analytics background
• Strong technical abilities. You are intimately familiar with SaaS development practices used to build and deploy modern software applications.
• Prior experience with health care application providers and strong experience of healthcare technology marketplace.
• Exceptional written and oral communication and presentation skills.
• Intellectual thought leadership on Product Management, driving with rigor the agile product development process
• Self-starter with ability to lead projects and build new products from the ground up independently
• Attention to detail, including proven ability to manage multiple competing priorities simultaneously
• Ability to think strategically, and execute methodically
• Ability to work in a fast-paced environment where continuous innovation is a must
• Demonstrated ability to use hard data to back up assumptions and develop business cases
• Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality.
• Proven ability to dive deep to learn new products, businesses, and the competitive landscape
• An ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with technical and non-technical employees
• A demonstrated record of partnering with teams across an organization to influence and achieve business results across multiple teams who may have different goals
• Proven creativity in the software that you've helped deliver
• Background or experience in the healthcare industry or closely related field is preferred
• Positive attitude and fit with the Accolade team culture

Hiring Range
$187200-$218400
Annual
We strongly encourage you to be vaccinated against COVID-19.
What is important to us...
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov . You can also report it to your state attorney general.
To review our policy around data use, visit our Accolade Privacy Policy Page . All your information will be kept confidential according to EEO guidelines.
Accolade