Sr Dir, Member Engagement

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com .
A day in the life...

• Runs the find care set of capabilities (examples include; provider matching, transparency, referrals and operational follow up) as a strategic focus area
• Brings focused domain expertise and holistic ownership of find care end-to end
• Establishes a twelve to eighteen month vision for capability as well as short term strategy and execution needs
• Partners with stakeholders across the organization to inform and set the capabilities vision, strategy, market requirements, operational requirements and prioritization
• Sets mid-to-long term objectives, including KPI measures and action planning to achieve objectives and key results
• Works with stakeholders throughout the business to identify and prioritize new capabilities under the find care umbrella that are needed to be successful from a operational service and market perspective
• Works with service delivery counterparts to create service blueprint & roadmap to achieve success measures and objectives
• Owns find care business priorities and defines business requirements to be market competitive and operationally successful
• Establishes the methodology and critical dependencies for operationalizing capabilities
• Demonstrates leadership over cross-functional teams to align critical dependency areas for successful new capability update or launch
• Develops, owns and executes capabilities roadmap that includes experience and technology needs as well as organizational and process changes, responsible for innovation and end-to-end success of capabilities
• Establishes and monitors Key Performance Indicators (KPIs) for the capability: service delivery quality, outcomes, gross margin impacts; uses data to improve capabilities
• Works closely with cross-functional teams and various stakeholders, including service delivery, solutions marketing, engineering, experience/application owners, etc. to understand strengths and opportunities for capability improvement
• Aligns and partners closely with Experience Owners to ensure consistent experiences; provide early line of sight into capabilities roadmap to ensure we are evolving to meet current and future needs
• Works with service delivery, experience owners and engineering leads to develop capability hypotheses and test experiments to maximize capability KPI success.
• Partners with sales/solutions marketing to understand offering and market requirements, collect market feedback and continually evolve the capability to ensure competitiveness
• Provides strong leadership through thoughtful talent recognition, coaching, development, and performance management

• Participates in executive level cadence and meetings with leadership teams

What we are looking for...

• Bachelor of Science and/or Master's Degree in Business, Healthcare or related field
• 10-15+ years of product management (B2B, B2C consumer products), product marketing and/or general management with demonstrated ability to discover, define and deliver solutions
• Strong background in the healthcare industry with health care application providers and/or healthcare technology marketplace
• Demonstrable experience in recruiting, hiring and retaining talented employees
• Industry background in provider search, price transparency, quality, second opinion and related markets
• Strong data and analytics background
• Exceptional written and oral communication and presentation skills.
• Self-starter with ability to lead projects and build new products from the ground up independently
• Attention to detail, including proven ability to manage multiple competing priorities simultaneously
• Ability to think strategically, and execute methodically
• Ability to work in a fast-paced environment where continuous innovation is a must
• Demonstrated ability to use hard data to back up assumptions and develop business cases
• Willingness to roll up your sleeves and do whatever is necessary with a positive attitude and fit with the Accolade team culture
• An ability to understand and discuss technical concepts, schedule trade-offs and opportunistic new ideas with technical and non-technical employees
• A demonstrated record of partnering with teams across an organization to influence and achieve business results across multiple teams who may have different goals
• Proven creativity in the solutions and operational execution that you've helped deliver

We strongly encourage you to be vaccinated against COVID-19.
What is important to us...
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov . You can also report it to your state attorney general.
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