Sr Dir, Network Engineer

Company Overview

SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even Eore importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Chicago, Philadelphia, Toronto and Washington, D.C.

Job Purpose

The Senior Director, Engineering is a critical leadership role responsible for directing a team of highly skilled Network Engineers. The position also oversees a team of Sales Engineers responsible for sales support of complex technology proposals. The Network Engineers deliver SageNet's customers base design, network refinement, performance assurance, technical support, and consulting services. The team utilizes a variety of automation and technical tooling to continually improve both efficiency and efficacy of SageNet's processes and network technologies. A commitment to continuous operational improvement is a key aspect of the role. Through exercising well defined leadership and administrative skills the SDE will ensure the team delivers reliability, performance, and integrity of critical infrastructure supporting our customer's business operations. This person will direct and develop strategies and standards for all platform infrastructures and ensure compliance with industry standards. In addition, this role shall exercise sound business practices including building positive and collaborative working relationships with peers in operations as well as boundary partners across the organization. The role requires refined communication skills, the ability to discern and address complex internal and external relationships and exercising sound judgement when managing these relationships.

Duties and Responsibilities

• Lead teams of design and operational engineers to design, manage, deploy, secure, and support large client networks across multiple technologies and architectures
• Oversees a team Sales Engineers as they support sales in pursuit of new business and renewals
• Responsible for the empowerment, growth, development, and success of Network Engineers across multiple Engineering Teams
• Develop, groom, and maintain relationships within other departments, especially Operations, Sales and Product Management
• Coordinate mentorship within Network Engineering for associate development and future career placement
• Manage all technical certification programs to ensure compliance and maintain good standing with channel partners
• Determine training needs to determine the best path for growth while developing a strategy to grow competency within the SageNet Engineering group
• Motivate and support staff to accomplish important objectives across multiple assignments
• Maintains an appropriate sense of urgency on mission critical tasks
• Hold the Network Engineering team accountable for their deliverables and ensure that projects, tasks, and incidents are delivered by agreed timelines
• Develop systems and tools for effective task execution and operations management - Produce standard reporting for internal resources and customers, providing performance metrics to executive team
• Implement, manage, and evaluate Network Engineering operation processes and procedures, in alignment with the vision set out by the organization
• Perform administrative and management functions as needed to ensure the team is performing at acceptable standards
• Develop and maintain Quality Assurance standards for all implementations/projects
• Manage and maintain customer architecture standards
• Ensures other teams (Service Delivery, Network Operations Center (NOC), Config-Line, logistics, etc.) have the needed materials, documentation, and training to support new and existing clients
• Liaise with vendors and other internal groups for problem resolution
• Serve as an escalation point for internal and external resources for high priority issues
• Perform hands-on technical work on escalated Network Engineering matters; refer major hardware and/or software issues to vendors or department Management for resolution

Qualifications

• Hands-on experience with monitoring, network diagnostic and network analytics tools in a managed service provider organization
• 10+ years of networking experience in environments supporting multiple vendors and networking products
• 8+ years management experience of local and remote staff - recent experience in a hybrid work environment is preferred
• Sales operations management experience strongly preferred
• Proven ability to work under pressure and interface with senior management, peers, and boundary partners
• Well versed with Network Engineering and Architecture including next generation firewalls, routers, switches, wireless devices, and network management systems
• CCNP certification or equivalent experience required; CCIE certification preferred
• Fortinet, Cisco/Meraki and Palo Alto experience preferred
• Versed in ITIL Methodology; ITIL Certification a plus

Working Conditions

• Work productively in a corporate office space, remotely, or while travelling
• Business casual in office, and business professional in front of customers
• Ability to answer emails, text messages, and phone calls outside of normal business hours regularly
• Requires some night, weekend, and overnight support for issues escalated to this person

Physical Requirements

• Be able to sit for long periods of time in meetings without issue
• Be able to stand for long periods of time while giving presentations
• Extensive use of hands and fingers for typing, handling baggage, and paperwork
• Extensive use of eyes for reviewing contracts and data on a computer screen

Classification*: Exempt

Position Type: Full Time

Travel Requirements: 10-20%

Direct Reports: Network Engineers, Engineers, Network Engineering Manager

Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.Please contact [email protected] for any questions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)