See yourself at Twilio

Join the team as Twilio’s next Sr. Director HR Technology

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco we have presence throughout South America Europe Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio we support diversity equity & inclusion wherever we do business.

About the job

The Sr. Director of HR Technology will lead the global HR Technology team the backbone of the People team’s infrastructure delivering system solutions and innovation to Twilions globally. This role will play a critical role in shaping and optimizing our HR technology stack focused on delivering innovative technologies to meet business needs. Reporting directly to the VP of People Services and Innovation this leader will oversee a global team responsible for managing and enhancing platforms such as Workday Greenhouse ServiceNow and a suite of Talent systems. The successful candidate will drive strategic initiatives foster innovation and ensure efficient team operations to support our workforce through the full employee lifecycle.

Responsibilities

• Develop and execute a comprehensive HR systems strategy built for scale through collaboration with People and IT stakeholders

• Define and actively manage the HR Technology roadmap partnering with key People team leadership to align priorities to key objectives

• Collaborate with the People team to assess current processes and identify areas for digital transformation and automation.

• Lead and mentor a team of 19 professionals across various HR technology domains fostering an environment of collaboration and innovation

• Oversee the design configuration and optimization of HR systems (Workday Greenhouse ServiceNow etc.) ensuring they meet core People team objectives and deliver an excellent employee experience.

• Ensure data accuracy security and compliance building it into everything delivered

• Drive continuous improvement and stay abreast of emerging technologies.

• Deliver system updates enhancements and best practices to end-users driving adoption through robust change management and enablement practices

• Lead the team using operational best practices agile methods and collaboratively driving HR Technology policies procedures and initiatives.

• Partner with People stakeholders to deliver new AI driven platforms while adhering to Twilio trust principles and government compliance laws

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Proven experience (8+ years) in HR technology leadership roles.

• Strong knowledge of Workday Greenhouse ServiceNow and other Talent platforms.

• Ability to lead a global matrixed organization.

• Experience establishing HR Tech processes and infrastructure in a high-growth organization preferably in a high-tech industry.

• Strong qualitative and quantitative analysis standards development HR metrics and reporting excellent problem-solving critical thinking deductive/inductive reasoning and analytical skills coupled with significant business and financial acumen

• Strong oral and written communication skills including executive level presentation skills with the ability to represent the People Team on cross functional projects and make recommendations to key executives.

Location

This role will be remote based in Canada or the US. but is not eligible to be hired in California New York New Jersey Washington or Pennsylvania.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems take initiative pitch in when needed and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you're ready to unleash your full potential do your best work and be the best version of yourself apply now!

If this role isn't what you're looking for please consider other open positions .

The successful candidate’s starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location within the state.

See yourself at Twilio

Join the team as Twilio’s next Sr. Director HR Technology

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco we have presence throughout South America Europe Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio we support diversity equity & inclusion wherever we do business.

About the job

The Sr. Director of HR Technology will lead the global HR Technology team the backbone of the People team’s infrastructure delivering system solutions and innovation to Twilions globally. This role will play a critical role in shaping and optimizing our HR technology stack focused on delivering innovative technologies to meet business needs. Reporting directly to the VP of People Services and Innovation this leader will oversee a global team responsible for managing and enhancing platforms such as Workday Greenhouse ServiceNow and a suite of Talent systems. The successful candidate will drive strategic initiatives foster innovation and ensure efficient team operations to support our workforce through the full employee lifecycle.

Responsibilities

• Develop and execute a comprehensive HR systems strategy built for scale through collaboration with People and IT stakeholders

• Define and actively manage the HR Technology roadmap partnering with key People team leadership to align priorities to key objectives

• Collaborate with the People team to assess current processes and identify areas for digital transformation and automation.

• Lead and mentor a team of 19 professionals across various HR technology domains fostering an environment of collaboration and innovation

• Oversee the design configuration and optimization of HR systems (Workday Greenhouse ServiceNow etc.) ensuring they meet core People team objectives and deliver an excellent employee experience.

• Ensure data accuracy security and compliance building it into everything delivered

• Drive continuous improvement and stay abreast of emerging technologies.

• Deliver system updates enhancements and best practices to end-users driving adoption through robust change management and enablement practices

• Lead the team using operational best practices agile methods and collaboratively driving HR Technology policies procedures and initiatives.

• Partner with People stakeholders to deliver new AI driven platforms while adhering to Twilio trust principles and government compliance laws

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Proven experience (8+ years) in HR technology leadership roles.

• Strong knowledge of Workday Greenhouse ServiceNow and other Talent platforms.

• Ability to lead a global matrixed organization.

• Experience establishing HR Tech processes and infrastructure in a high-growth organization preferably in a high-tech industry.

• Strong qualitative and quantitative analysis standards development HR metrics and reporting excellent problem-solving critical thinking deductive/inductive reasoning and analytical skills coupled with significant business and financial acumen

• Strong oral and written communication skills including executive level presentation skills with the ability to represent the People Team on cross functional projects and make recommendations to key executives.

Location

This role will be remote but is not eligible to be hired in San Francisco CA Oakland CA San Jose CA or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems take initiative pitch in when needed and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you're ready to unleash your full potential do your best work and be the best version of yourself apply now!

If this role isn't what you're looking for please consider other open positions .

The successful candidate’s starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location within the state.

Applications for this role are intended to be accepted until 9/9/24 but may change based on business needs.