Sr. Director of Executive Engagement & Customer Experience

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Director of Executive Engagement & Customer Experience in the United States.

This is a senior leadership role responsible for shaping and elevating high-impact customer and executive engagement experiences across a global enterprise environment. The position focuses on designing and scaling Executive Briefing Center (EBC) programs and customer experience strategies that directly influence strategic relationships, revenue growth, and long-term customer advocacy. You will operate at the intersection of sales, product marketing, customer success, and executive leadership, ensuring every high-value interaction delivers a consistent and compelling narrative. The role combines strategic vision with hands-on execution, requiring both program-building expertise and the ability to deliver world-class executive experiences. It is central to translating complex technology and business value into impactful customer storytelling. This is a highly visible position with direct influence on enterprise and government customer engagement strategy and market positioning.

• Own and evolve the global Executive Briefing Center (EBC) strategy, ensuring consistent, high-quality executive and customer engagement experiences across multiple locations and channels.
• Design and deliver tailored executive briefings, customer visits, and strategic engagements for enterprise, government, and partner audiences.
• Build scalable frameworks, playbooks, and operational processes to ensure repeatability and excellence across all customer engagement activities.
• Partner cross-functionally with sales, product marketing, and customer success to develop compelling narratives aligned to customer priorities and business strategy.
• Develop and manage strategic customer engagement pipelines, ensuring alignment with revenue opportunities and key accounts.
• Translate customer interactions into actionable insights, customer stories, and advocacy assets that support marketing, sales, and product development.
• Define and track performance metrics for customer engagement programs, including impact on pipeline, expansion, and customer advocacy.

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Requirements:

• 15+ years of experience in customer engagement, executive briefing programs, customer experience, or similar leadership roles in enterprise B2B environments.
• Proven track record of building and scaling Executive Briefing Centers or equivalent high-touch customer engagement programs.
• Strong understanding of complex enterprise and government sales cycles and strategic account management.
• Experience developing customer storytelling, advocacy programs, and executive-level engagement strategies that drive business outcomes.
• Demonstrated ability to influence senior executives and lead cross-functional alignment across global teams.
• Strong narrative-building and communication skills tailored to both technical and executive audiences.
• Analytical mindset with experience defining KPIs and measuring program effectiveness.
• Highly organized, execution-oriented, and comfortable operating in fast-paced, evolving environments.

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Benefits:

• Competitive base salary range: $169,869 – $221,514 (final offer dependent on experience, qualifications, and location)
• Performance-based bonus and equity package
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Unlimited PTO and paid holidays
• Parental and adoption leave support
• Legal insurance and home technology stipend
• Flexible work arrangements (remote or hybrid depending on location)
• Exposure to cutting-edge innovation in a high-growth, mission-driven environment