Sr Director of Operations

Senior Director Systems Engineering

Would you like to shape the future of our global cloud infrastructure and operations teams?
Are you motivated by seeing how engineering teams can make a positive impact to software delivery and the customer experience?

About our Team

We are a growing, global team of 2000 entrepreneurial digital technologists. Collaborating in small agile teams, we have the freedom to leverage the latest technologies to build digital solutions. We create products that help scientists make breakthroughs and health professionals impact lives.

About the Role

As Senior Director of Operations working in our global Technology, Infrastructure and Operations (TIO) group, you will be responsible for delivering and supporting software products across your portfolio. Our objective is to build and support reliable and cost-effective systems and to enable product teams to ship quality software to customers quickly and easily.

Responsibilities

• Defining and developing the infrastructure vision and strategy as senior member of the TIO leadership team.
• Working collaboratively with Product and Development leadership to ensure a common understanding of the customer experience so that we can make joint decisions on engineering priorities.
• Ensuring Elsevier's operational frameworks, policies and best practices are consistently applied across the product portfolio. Including systems design, incident management, disaster recovery and lifecycle management.
• Ensuring that Systems Engineers and Site Reliability Engineers (SRE) are working effectively as part of a cross-functional product delivery team. Increasing deployment frequency, minimizing change failures and maintaining service levels.
• Accelerating customer-centric product innovation by ensuring we maintain and promote the use of secure, high-performing, and reliable platforms and shared services.
• Responsible for infrastructure and operations budgets and forecasting, including the creation of business cases that support lasting improvements across the portfolio.
• Developing an inclusive, engaged, agile culture to promote innovation and collaboration where our colleagues can grow their careers.

Requirements

• Demonstrate broad experience and exposure of creating and delivering successful software delivery or infrastructure strategies and programs.
• You are an innovative, passionate leader who can create high performing global engineering teams that use software to solve complex problems.
• Engaging, influencing and building relationships with stakeholders naturally and teams across a global-matrixed organization. You are inquisitive and not afraid to make hard choices to achieve the best outcomes for our people and customers.
• Possess a proven record of implementing DevOps and SRE methodologies, principles, and practices. Through data and metrics, you can demonstrate a holistic view of how these working practices help build and support products for our customers.
• Demonstrate leadership of teams in the delivery and support of products at scale, as well as how platforms and shared services can increase reliability and developer efficiency.
• Demonstrate experience in managing budgets and producing business cases ranging from the implementation of efficient operating models, optimization initiatives to the integration of company acquisitions.

Work in a way that works for you

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:• Comprehensive, multi-carrier health plan benefits• Disability insurance• Dependent Care and Commuter Spending Accounts• Life and Accident Insurance• Retirement Benefits (Salary Investment Plan/Employer Stock Purchase Plan)• Modern Family Benefits, including adoption and surrogacy

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.

Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.

Colleagues Who Care
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.

Together, we create possibilities.
Join us

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [email protected] or if you are based in the US you may also contact us on 1.855.833.5120.

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