Sr Director & People Lead - Customer Service & Logistics

· Remote

Location

Remote

Type

Full Time

Job Description

Sr Director & People Lead - Customer Service & Logistics

Posted Yesterday
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East Hanover NJ USA
Hybrid
174K-287K Annually
Expert/Leader
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
We're a global snacking company empowering people to snack right.
The Role
This role leads HR strategy for Customer Service and Logistics focusing on people management workforce planning talent acquisition organizational design and change management while managing a team and fostering a culture of engagement.
Summary Generated by Built In
Job Description
Are You Ready to Make It Happen at Mondelēz International?
How you will contribute
Our employees are key ingredients to our success and you will foster a culture in which we deliver results through people. You will be a trusted partner to business leaders and build + execute an HR strategy that drives breakthrough performance.
Role overview
This strategic role is part of the North Supply Chain People Team within MDLZ's North America region partnering with the SVP of U.S. Customer Service & Logistics (CS&L) to lead the People agenda across organization talent capabilities culture and labor relations. The U.S. CS&L organization is comprised of 4 functions: Planning (Demand Supply IBP S&OE); Logistics & Direct Store Delivery (including a frontline hourly population across multiple distribution sites); Order to Cash; and CS&L PMO & Governance. The remit of this role includes hourly frontline employees including a unionized population. This role will lead through a significant transformation agenda across the business and culture. Priority focus areas will be:
  • People Strategy & Workforce Planning: Own the end-to-end People strategy for CS&L across Organization Talent Capability and Culture. Conduct workforce planning leveraging data and analytics to proactively implement solutions that enable business strategy.
  • Talent: Own the end-to-end talent agenda. Partner with leaders and the Talent Acquisition team to attract high-caliber talent onboard them into the business and as well as build internal succession through development planning. Support compensation and recognition decisions as part of the talent strategy. Build career paths within CS&L and across Supply Chain.
  • Culture & Engagement: Partner with leaders to enable a growth culture that translates into employee engagement. Drive People Manager excellence and play a leadership role in our Integrated Lean Six Sigma program. Coach leaders and drive team effectiveness interventions with the team.
  • Org & Capabilities: Partner on organization design and implementation of people plans accelerating core capability development in line with strategic plans.
  • Transformation: Provide thought leadership on CS&L transformation initiatives; lead the people strategy and oversee and guide the change strategy.
  • Labor: Partner with Labor Relations CoE to maintain positive relations with our employees and unions.
  • People Leadership: Lead a direct team of 7. Develop and coach the team to groom future leaders in the People team. Foster a culture of belonging to drive high engagement.

What you will bring - Experience & capabilities
  • Bachelor's degree required in Business Administration Human Resources or related field
  • Minimum of 15 years' HR experience including 10+ years of experience as an HRBP
  • HR experience across a range of populations with clear increasing responsibility preferably within large FMCG/CPG or other large global manufacturing organization (e.g. pharma).
  • Prior experience in supply chain is strongly preferred; experience managing a frontline population (e.g. sales manufacturing logistics) is essential.
  • Prior experience with high performance work systems like lean six sigma TPM preferred but not required.
  • Strong business acumen and leadership in HR. Can partner and influence on strategic priorities with an active curiosity insight orientation and external perspective about people and business performance.
  • Ability to build HR operating plans people/capability roadmaps to enable people and business growth
  • Ability to develop close trusting relationships partnerships and coach senior function leaders.
  • Ability to create and lead change strategy and complex transformation navigating a global matrixed organization.
  • Ability to engage inspire and influence people including your own direct team.
  • Future focused thinking ahead and anticipating opportunities leverage an outside in perspective through understanding of market trends.
  • Developer of talent within client groups and own team.

Role must be based in our North America HQ in East Hanover NJ. In office presence expectation is 3 days a week. Travel 25-30% based on business needs.
Salary and Benefits:
The base salary range for this position is $174100 to $287265; the exact salary depends on several factors such as experience skills education and location. In addition to base salary this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results and eligibility to participate in our long-term incentive program. In addition Mondelez International offers the following benefits: health insurance wellness and family support programs life and disability insurance retirement savings plans paid leave programs education related programs paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.
Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy
Business Unit Summary
The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here weproduce our well-loved household favorites to provide our consumers with the right snack at the right moment made the right way. We have corporate offices sales manufacturing and distribution locations throughout the U.S. to ensure our iconic brands-including Oreo and Chips Ahoy! cookies Ritz Wheat Thins and Triscuit crackers and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country.
Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran status sexual orientation gender identity gender expression genetic information or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
For more information about your Federal rights please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal
Job Type
Regular
Function Management
Executive Management

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The Company
HQ: Chicago IL
90000 Employees
Year Founded: 2012

What We Do

Mondelēz International Inc. (NASDAQ: MDLZ) is an American multinational confectionery food and beverage company based in Illinois which employs approximately 90000 individuals around the world. Our Purpose Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack for the right moment made the right way. Our Brands We’re leading the future of snacking with iconic brands such as Oreo belVita and LU biscuits; Cadbury Dairy Milk Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our People Our 90000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands Grow Every Day and Do What's Right shapes our culture – what we believe in stand for and what guides our actions and decisions. Great people and great brands. That’s who we are. Our Strategies We are uniquely positioned to lead the future of snacking with strong leadership in our categories an unparalleled portfolio of global and local brands and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth our strategic plan is centered around three strategic priorities: • Growth: accelerate consumer-centric growth • Execution: drive operational excellence • Culture: build a winning growth culture

Why Work With Us

We offer passionate energetic and curious people a huge choice of careers in our fun fast-paced global business. We operate in four regions: Asia Middle East & Africa; Europe; Latin America; and North America. And in over 80 countries our people are united in a common purpose to empower people to snack right.

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Mondelēz International Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

#TeamMDLZ F​lexible Work​ing Pledge: We Trust each other to work flexibly and productively We show Empathy encouraging belonging and connection We are Mindful of making space and taking time

Typical time on-site: Flexible
HQChicago IL
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Athens GR
Bogotá CO
Bratislava SK
Breda NL
Bucharest RO
Hungary
Buenos Aires Buenos Aires
East Hanover NJ
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Mumbai IN
Praha CZ
Santa Ana CR
Santa Fe MX
São Paulo BR
Singapore
Warsaw PL
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Date Posted

04/13/2026

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