Sr HR Advisor

Yahoo is a global media and tech company that connects people to their passions. We reach nearly 900M people around the world, bringing them closer to what they love-from finance and sports, to shopping, gaming and news-with the trusted products, content and tech that fuel their day. For partners, we provide a full-stack platform for businesses to amplify growth and drive more meaningful connections across advertising, search and media.
The HRAnswers team acts as the first point of contact for all clients. Our goal is to support our clients by providing them with quick, friendly and accurate information in relation to all of our HR services, policies and systems, allowing our clients can focus on what matters most to them!
We are seeking to hire a Senior Advisor to join our HRAnswers team as we continue to expand and grow our customer support teams globally. This is a client facing role working directly with our managers and employees.
Your Day

• Answer queries received via Service Now.
• Provide root cause analysis and systematically solves customer queries and issues.
• Responsible for managing, tracking, closing and reporting progress on HR issue resolution.
• Set and manage customer expectations and educates on available self-service capabilities as appropriate.
• Guide and coach managers on how to appropriately manage and resolve basic and some complex HR issues.
• Support managers on implementation / execution of core HR programs.
• Take on at least 2-3 point of contact (POC) roles to support HR projects, programs or initiatives and represent HRAnswers either regionally or globally.

Must Have

• HR Domain Knowledge with at least 4+ years experience in a client facing HR role
• Exceptional customer service skills with a continuous improvement mentality
• Ability to solve issues in a decisive way, exercising good judgment
• Strong communication skills with the ability to partner with multiple HR colleagues, partners and clients internationally

Preferred Qualifications

• BA/BS Degree
• Expert level experience with HR Management Systems. (Workday) Service Now, Google Suite
• Intermediate level skills in Microsoft Office

#LI-BD2
Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form ( www.yahooinc.com/careers/contact-us.html ) or call 408-336-1409. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.
At Yahoo, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion ( www.yahooinc.com/diversity/ ) page to learn more.
US Only: Please be aware that Yahoo requires all employees entering a U.S. Yahoo office and/or attending a company event (including client events) are required to be vaccinated for COVID-19. This position will require the successful candidate to obtain and show proof of a vaccination to enter a U.S. Yahoo office and/or attending a company event (including client events). Yahoo is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
Currently work for Yahoo? Please apply on our internal career site.